Flight Centre - Senior Business Development Manager - Toronto, ON

Flight Centre - Senior Business Development Manager - Toronto, ON

Job no: 524946-A
Brand: Corporate Shared Services
Work type: Full time
Location: Ontario
Categories: Corporate & Group Travel

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

About The Opportunity

We are looking for a motivated and driven Senior Business Development Manager for the iconic Flight Centre brand in Canada. This role will be responsible for getting our brand in front of potential customers, both identifying and soliciting opportunities that will drive sales into our nationwide business.

Key Responsibilities

Strategic Leadership & Business Development:

• Identifying, qualifying, and winning new business, ideally supporting sales growth in the following key business divisions and opportunities:
• Maintaining an accurate and ongoing sales pipeline
• Creating and maintaining relationships with key contacts in prospective accounts
• Delivery of results against set objectives & KPIs
• Drive new business development, consistently achieving KPIs such as first appointments, conversion rates, new business turnover, and client retention.
• Build and maintain a robust pipeline of potential clients, leveraging Salesforce to track and manage opportunities and maintain data integrity.
• Foster strong, consultative relationships with key prospects.
• Leverage internal and external networks to generate leads, secure appointments, and drive new business.
• Understand market dynamics, including competitor offerings.

Sales Process & Execution:

• Qualify customer needs and ensure tailored solutions that address their specific business requirements.
• Develop compelling business cases and collaborate with internal stakeholders to showcase our value propositions.
• Work with regional and global leaders to identify organic growth and retention opportunities, aiming to increase total transaction value (TTV).
• Support cross-functional teams in delivering seamless service and exceeding customer expectations.

Customer Retention & Stick Rate:

• Guide the implementation of customer onboarding processes and ensure successful transitions from acquisition to ongoing partnerships.
• Drive margin optimization by promoting preferred products and services, ensuring continuous customer engagement and satisfaction.
• Conduct regular account reviews and identify opportunities for upselling and cross-selling to maximize revenue.

Experience & Qualifications

• Minimum 3+ years of quota-carrying experience in a full cycle closing role with strong prospecting, qualifying, negotiating, and closing skills.
• Previous leadership experience, demonstrating success in building and leading a sales team.
• Excellent communication, presentation, and active listening skills.
• Experience with sales automation and other sales technology platforms is strongly desired.
• Ability to conduct product demonstrations and sales presentations.
• Experience presenting virtually and face to face to C-Suite.
• Exceptional organizational and time management skills.
• Ability to collaborate effectively with colleagues in marketing and operations, to achieve a successful shared outcome.

Work Perks! - What’s in it for you:

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate successes at our regular Buzz Nights and at the annual Global Gathering.
• Love for travel: We were founded by people who wanted to travel and want others to do the same.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through various initiatives.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.

Benefits Include:

• Generous paid time off policy.
• Health & Wellness Programs.
• Group benefits including extended health care, dental and vision.
• Employee Assistance Program.
• Tuition Reimbursement Program.

If this sounds like the opportunity you have been waiting for, then APPLY NOW.

For this position, we anticipate offering an annual salary of $80,000 plus commission/incentive earnings based on achievable targets.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.