Flagship Store Manager (Yorkdale)

Flagship Store Manager (Yorkdale)

Location: Yorkdale

Address: 3401 Dufferin Street Toronto, Ontario M6A 2T9 Canada

Job Title: Flagship Store Manager (Yorkdale)

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

Position Overview:

The Flagship Store Manager oversees the entire operation and drives the success of the Yorkdale store. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, setting the tone for your team. With an entrepreneurial spirit, you manage your store as a business owner, leading your team and ensuring that efforts align with strategic initiatives. You are committed to fostering an inclusive and diverse team environment focused on continual learning and open to new insights. As a fearless leader, you navigate ambiguity with ease, always aiming to enhance the guest experience and go above and beyond. You are dedicated to driving store performance across all areas including Financial Performance, Customer Journey, Talent Development and Engagement, and Operational Excellence.

What You’ll Do:

• Achieve or exceed performance objectives and sales targets, including both top-and bottom-line results, as well as key performance indicators (KPIs).
• Continuously analyze KPI’s and leverage insights to create and implement action plans that drive performance.
• Leverage strategic partnerships to ensure the store has adequate resources to achieve and exceed performance goals.
• Deliver and model a superior customer service journey reflective of Canadian Warmth, resulting in consistent exceptional guest experiences.
• Create and develop lasting client relationships through consistent engagement and use of Canada Goose tools.
• Lead a culture of clienteling, ensuring Brand Ambassadors cultivate consistent, elevated engagement with top guests.
• Represent Canada Goose in the market by developing a client base through community involvement and partnerships.
• Ensure the execution and maintenance of exceptional visual merchandising.
• Resolve guest issues through a customer-centric lens by investigating opportunities and developing solutions.
• Create a culture of talent development by prioritizing ongoing education and training for the entire store team.
• Foster an inclusive and diverse working environment.
• Lead, implement, and follow up on all corporate initiatives and strategies.
• Actively mentor and develop Assistant Managers.
• Continuously coach selling behaviors that drive team performance and elevate the guest journey.
• Inspire and maintain an outstanding employee experience and drive employee engagement.
• Maintain an open-door environment that encourages feedback.
• Consistently identify, attract, recruit, develop, and retain talent.
• Create schedules that prioritize the guest journey.
• Coach to all Canada Goose operational standards.
• Educate management on all store-controlled spending.
• Lead, coach, and ensure consistent use of strategic tools and resources.
• Partner with key cross-functional teams to ensure the physical store space is maintained at the highest level.
• Analyze and proactively react to inventory planning.
• Lead Health & Safety meetings in line with local municipal guidelines.
• Ensure overall accuracy and efficiency in inventory and cash management.
• Follow all loss prevention procedures.
• Ensure all incoming and outbound merchandise requests and shipments are processed in a timely manner.

Let's Talk About You:

• 3 to 5 years of leadership experience in a related industry.
• Previous experience working with luxury lifestyle brands.
• Experience maintaining operational excellence in retail stores.
• Proven leadership skills in mentoring retail leaders.
• Demonstrated experience owning store profit and loss (P&L).
• Excellent presentation skills.
• Solid understanding of retail math and metrics.
• Strong time management and organizational skills.
• Strong negotiation skills.
• Ability to establish and maintain strong interpersonal relationships.
• Exceptional communication skills.
• Self-motivated and able to work independently.
• Consistently exhibits Canada Goose’s Values.
• Advanced skills in Microsoft Office.
• Proficiency in another language is an asset.

What’s in it For You?

• A company built on Canadian roots and heritage.
• Your work is recognized with a comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through numerous internal and external programs.
• Recognize and be recognized by your peers.
• Be a part of CG Gives.
• Access to tools and resources to support physical and mental health.
• Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation, please e-mail us at HR@canadagoose.com.

Why work here?

At Canada Goose, you’ll find purpose in keeping the planet cold and the people on it warm. As part of our team, you’ll embrace your inherent responsibility to give back, protect our environment, and make a meaningful impact.

About Us

Canada Goose isn't like anything else. We’ve built something great, something special – an iconic brand with an inspirational and authentic story. Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work.