Fitness and Training Coordinator

Organization Overview:

Vivo for Healthier Generations is a charity with a profound purpose to ignite a mindset to LIVE for healthier generations. Our Collaboratory applies practices in social innovation to co-create and measure new kinds of healthy living solutions and our Centre is an inclusive environment for healthy lifestyles. Together, we create meaningful impact and change with individuals, our community and for the planet.

Role: Fitness & Training Coordinator

As Fitness & Training Coordinator, you will participate in re-imagining, overseeing and evolving the functions of the Fitness Centre team and bring Vivo experiences to life. You will assist with providing leadership and mentorship to the team and support critical planning, organization and administration functions to ensure the department is operating in an efficient and professional manner. You will participate in developing and creating public spaces and member spaces that connect and engage with our customers, community and employees in ways that are impactful in driving and advancing our cause. You will engage with passion, provide mentorship and be accountable to the team to help deliver strong results and impact, proving a safe and customer centric experience for our customers and employees.

Reports to: Fitness & Training Manager

Responsibilities:

• Build strong relationships and co-create with our adult and teen audience to gather, document and share quarterly insights about what’s happening in the Fitness Centre and what our customers value.
• Assist in seeking out and exploring trends and practices for new ways of experience delivery, equipment lifecycles and maintenance, etc., and recommend solutions.
• Assist the Fitness & Training Manager with developing and testing the next evolution of the Fitness offerings with customers.
• Support the use of new technology within the Fitness Centre and Boutique Studios for Spin, Bootcamp-based classes, including the use of heart rate monitors and electronic challenges as well as technology for personal training clients.
• Assist with the day-to-day Fitness Centre operations by maintaining health and safety standards, first aid incidents, equipment inventory and ordering.
• Assist the Fitness & Training Manager with planning, developing and evaluating Fitness Centre processes, procedures and operations.
• Perform and lead all preventative maintenance on fitness equipment (tools provided), including inspecting parts for wear, lubricating rods, and cleaning chains, belts & electronic boards.
• Perform minor repairs as per maintenance request forms, such as replacing shrouds and cables.
• Recommend necessary replacement items to maintain service, ensure safety or improve efficiency, including equipment aesthetics and parts.
• Work with the Fitness & Training Manager to order parts and equipment from the most appropriate and cost-effective sources available.
• Call/liaise with contractors to repair equipment in need of major repair.
• Oversee the cleanliness, safety, and maintenance of all areas of the group fitness facilities, ensuring the space is ready for our members and instructors.
• Participate in the assessment, revisions, and revamping of operational policies, procedures and training manuals to ensure alignment with business and team practices.
• Role model the spotting of customers using fitness equipment to ensure the proper techniques are being used for customer safety and for Vivo.
• Take the lead on responding to customer inquiries to resolution.
• Participate in the preparation and delivery of appropriate presentations on products and services to members.
• Lead and manage first aid incidents in the Fitness Centre.
• Assist the Fitness & Training Manager with recruitment, mentoring, developing performance targets, and day-to-day performance management of the Fitness Consultant and Personal training teams utilizing Human Resources best practices to ensure a high-performing team.
• Assist in regular scheduling and payroll.
• Participate in championing Vivo at special events (e.g., everybody plays, open house, community events).
• Perform other various duties and administrative tasks as they arise in assisting the Fitness and Training Manager.
• Meet with or organize meetings with Personal Trainers for clients and members interested in personal training.
• Promptly complete administrative tasks related to tracking client sessions, collecting payments, and inputting time in payroll.
• Work with the fitness team to collect facility usage stats, program stats, and identify trends to confirm operational needs with the Manager.
• Manage and report to the Manager any problems, concerns or emergencies that arise.
• Exercise safety awareness and practices, including administering First Aid and/or CPR as required.
• Assist the Manager with program evaluation by providing feedback and recommendations for improvement in training processes.
• Liaise with other trainers to gain insight into providing the best programs for clients.
• Actively gain your own clientele and sell your services effectively.
• Attend In-services and meetings with supervisors or clients as requested.

Qualifications:

• Post-Secondary Diploma and/or University Degree in healthy living, experience and place making, kinesiology, social innovation, business, etc.
• Personal Training Diploma, Canfitpro PTS or AFLCA PT.
• 3+ years’ experience in the fitness field.
• Minimum 3 years of leadership and supervisory experience.
• Current Standard First Aid and CPR-C/AED certifications.
• Experience in Avocado or similar types of registration POS systems is an asset.
• Police Information Clearance within the past 3 years for current staff and 2 months for new staff.
• Additional certifications and evidence of continuing education are an asset (for example):
• CSEP – Certified Personal Trainer or CSEP – Certified Exercise Physiologist
• Certified Strength and Conditioning Specialist (CSCS)
• NCCP Olympic Weightlifting, Kettlebell, TRX, Injury Rehabilitation
• Current Standard First Aid and CPR-C/AED certifications.
• Ability and willingness to work weekends, early mornings, midday and evenings.