First Nations, Inuit, and Métis Customer Care Advisor Opportunities - Remote in Nova Scotia

Title: First Nations, Inuit, and Métis Customer Care Advisor Opportunities - Remote in Nova Scotia

Requisition ID: 211615

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act. While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as Indigenous person:

Indigenous peoples include status, non-status First Nation, Métis and Inuit people. Only those Indigenous peoples who come from Canada should identify themselves as belonging to this designated group. Other Indigenous peoples, such as those from Mexico, Central and South America, Australia or elsewhere, should identify themselves as members of a visible minority group.

Who we are:

The Scotiabank Customer Contact Centre team is at the heart of our operations. Our Canadian Banking Contact Centres (CBCCs) are based out of six locations in Canada, Mexico, Colombia, and Dominican Republic.

At CBCC, you’ll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences. You’ll be part of a team that is leading the future of banking.

In the first phase of the role, support is our main priority. Our training team will guide you through a designated 11 weeks of training where we encourage curiosity to ask questions as part of your learning journey.

• For three weeks, you will join a small team of new team members and develop your banking knowledge with the aid of a pre-assigned coach.
• You will be learning one product at a time maximizing your opportunity to be as comfortable with our products as possible.
• The next phase of your journey will involve a blend of building supportive relationships with your new manager and team while also finding the space to develop at your own pace.
• You will be reporting into an Indigenous Peoples Manager.

What you will be doing:

• Use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.
• Take inbound phone calls, from our customers and branches, to provide useful information and ensure customers are satisfied with our products and services.
• Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
• Respond to complaints and walk customers through basic troubleshooting or setup processes.

What you bring and what you will learn:

• You self-identify as Indigenous (First Nations, Inuit and Métis peoples of Canada).
• You must meet the requirements of a "Remote Applicant." You must reside within the province of Nova Scotia. For business continuity purposes, it is required that you are located within one hour of a Scotiabank branch.
• You’re passionate about customer service and have experience in customer-focused roles.
• Your self-directed, performance-oriented approach will allow you to resolve immediate customer inquiries.
• Your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
• You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
• You have a high school diploma (or a recognized equivalent).
• You’re comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.

What we can offer you:

• The opportunity to join our diverse and inclusive organization and connect with other First Nations, Inuit, Métis Scotiabankers and their allies when joining our Indigenous Employee Resource Group.
• $10,000 annually dedicated to your well-being.
• A rewarding career path with diverse opportunities for professional development.
• A competitive compensation and benefits package.
• Internal training to support your growth and enhance your skills.
• Employee banking fees privileges.
• Pre-assigned allotted personal days to help with personal and cultural commitments.
• An extensive suite of customizable health and dental benefits from your first day.
• Opportunities for long term savings (employee share program, RRSPs, pension).
• Access to thousands of internal learning courses.
• Global Tuition Program.

Position Details:

• Position Start Date: 13th January 2025
• Position Status: Full-time (37.5 hours)

Must be available to attend training for a total of 11 weeks. We are seeking flexibility from candidates, as work schedules can be anytime from 8:00 am – 8:00 pm, Monday to Saturday. Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.

Location(s): Canada : Nova Scotia : Sydney || Canada : Nova Scotia : Antigonish || Canada : Nova Scotia : Halifax || Canada : Nova Scotia : Wolfville || Canada : Nova Scotia : Yarmouth.

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.