Financial Crime Risk Investigation Support Officer II (2409)

Work Location:
Vancouver, British Columbia, Canada

Hours:
37.5

Line of Business:
Financial Crime Risk Management

Pay Details:
$45,900 - $64,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

1. Prioritize and manage own workload to meet service level requirements for service and productivity
2. Understand and apply operating policies and procedures
3. Follow internal policies and industry regulations and operating practices in completing and recording transactions
4. Escalate non-standard or high-risk activities as necessary
5. Report / escalate risk issues or process gaps identified
6. Identify and recommend opportunities to resolve business issues
7. Review banking transactions to ensure they are within the bank and regulatory thresholds and guidelines
8. Forward unusual transactions and supporting information for further review
9. Perform a variety of research activities including addressing research discrepancies
10. Identify opportunities to improve service delivery and support process improvement initiatives and opportunities to enhance productivity, effectiveness, and operational efficiency
11. Ensure necessary due diligence to support the accuracy of all transactions / activities Be knowledgeable of and comply with Bank Code of Conduct

SHAREHOLDER

1. Prioritize own workload to meet SLA requirements for service and productivity
2. Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate
3. Be knowledgeable of practices and procedures within own area of responsibility and Bank code of conduct
4. Protect the interests of the organization - identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary
5. Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients
6. Produce reporting or documentation at the functional or enterprise level
7. May maintain appropriate project records, databases, and information; report to management and others on project status and updates
8. Identify, recommend, and effectively execute standard practices applicable to the discipline
9. Adhere to internal policies/procedures and applicable regulatory guidelines

EMPLOYEE / TEAM

1. Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
2. Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
3. Contribute to a fair, positive and equitable environment that supports a diverse workforce
4. Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

1. Prioritize and manage own workload to meet SLA requirements for service and productivity
2. Understand and apply operating policies and procedures
3. Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients
4. Escalate non-standard or high-risk activities as necessary
5. Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
6. Complete adjudications and investigations - report / escalate risk issues or process gaps identified
7. Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
8. Ensure necessary due diligence to support the accuracy of all transactions / activities
9. Generally, reports to a Team Manager

EXPERIENCE AND / OR EDUCATION

1. Undergraduate degree or relevant professional certifications, designations, or equivalent experience required

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet