Financial Center Assistant Manager - Fairview Financial Center

Financial Center Assistant Manager - Fairview Financial Center

Apply locations Fairview

Time type: Full time
Posted on: Posted 5 Days Ago
Job requisition id: 25012879

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!

Job Responsibilities:

1. Manages client traffic, engaging and appropriately routing clients, and fosters client retention.
2. Manages business results through formalized management routines and coaching.
3. Creates a world-class client experience environment.
4. Manages market-level initiatives prescribed by market leaders.
5. Drives operational excellence by engaging employees on business strategy.
6. Manages organizational priorities and effective execution.

Required Qualifications:

1. Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
2. Collaborates effectively to get things done, building and nurturing strong relationships.
3. Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
4. Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
5. Communicates effectively and confidently and is comfortable engaging all clients.
6. Has the ability to learn and adapt to new information and technology platforms.
7. Applies strong critical thinking and problem-solving skills to meet clients' needs.
8. Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
9. Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
10. Can interpret performance results, find opportunities to drive success and hold others accountable to results.
11. Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

1. Experience in financial services and knowledge of financial services industry, products, and solutions.
2. Experience in mortgage, retail, and/or hospitality.
3. Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
4. Bilingual skills.

Skills:

1. Customer Service Management
2. Performance Management
3. Coaching
4. Customer and Client Focus
5. Talent Development
6. Risk Management
7. Sales Performance Management
8. Business Operations Management
9. Recruiting
10. Result Orientation
11. Referral Management
12. Leadership Development
13. Inclusive Leadership
14. Prioritization
15. Problem Solving

Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40

About Us

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment, or similar measure.