Field Trainer - Commercial Janitorial Services

Field Trainer - Commercial Janitorial Services

Monday, March 10, 2025

Job Title: Field Trainer – Commercial Janitorial Services
Location: Delta BC (Travel Required)
Reports to: VP, Human Resources

Position Overview:

We are seeking a dynamic and experienced Field Trainer to join our team in the janitorial industry. The Field Trainer will play a critical role in supporting our operations by observing, evaluating, and refining cleaning processes and procedures. The ideal candidate will have a strong background in creating standard operating procedures, a keen eye for detail, and the ability to create customized training manuals that meet the unique needs and specifications of our clients.

Key Responsibilities:

1. On-Site Observation and Process Evaluation:
   Travel to client locations and observe cleaning processes, workflows, and team performance to ensure that industry standards and client specifications are met. Assess operational efficiency, safety, and quality of janitorial services delivered at client facilities. Identify opportunities for improvement and provide constructive feedback to the cleaning staff.
2. Customized Training and Manual Creation:
   Develop tailored training programs and manuals specific to the client’s needs, addressing unique site requirements, cleaning techniques, and safety protocols. Create detailed and clear written materials, including Standard Operating Procedures (SOPs), checklists, and safety guidelines, to ensure staff adhere to client specifications and expectations. Ensure that training materials are updated regularly to reflect changes in client needs, operational procedures, or industry regulations.
3. Employee Training and Development:
   Conduct hands-on training sessions with janitorial staff to ensure they understand and follow the customized cleaning processes for each client. Provide one-on-one coaching or group training on proper use of cleaning equipment, chemicals, safety protocols, and customer service. Track employee progress and ensure training is consistent with the company's quality standards and client expectations.
4. Quality Assurance and Feedback:
   Perform regular site visits to monitor the implementation of training materials and ensure adherence to cleaning processes and client specifications. Collaborate with the Operations Manager to address any performance issues or areas of improvement identified during site visits. Gather feedback from clients and staff to continuously improve training programs and manuals.
5. Reporting and Documentation:
   Document training sessions, employee progress, and any incidents or issues that arise during site visits. Provide regular reports to the Operations Manager on training effectiveness, employee performance, and client satisfaction. Maintain records of training manuals, SOPs, and other materials to ensure they are up-to-date and accessible.
6. Client Liaison and Relationship Management:
   Develop and maintain positive working relationships with operations teams, Health and Safety, Quality Assurance, and subcontractors, ensuring that our clients’ specific needs and expectations are clearly understood and met by all stakeholders. Serve as a point of contact for the operations team on all training-related issues, addressing any concerns promptly and professionally. Ensure that the janitorial staff is trained to meet or exceed client expectations and deliver high-quality services.

Qualifications and Experience:

• High school diploma or equivalent; a degree or certification in facilities management, environmental services, training, adult learning, or a related field is a plus.
• Minimum of 3-5 years of experience in field training, with a focus on operations, training, or quality assurance. Experience in the janitorial industry would be an asset.
• Proven experience in creating customized training materials and manuals.
• Strong understanding of processes, equipment, chemicals, and safety regulations in janitorial cleaning or a similar field.
• Experience in conducting on-site gap analysis, training, and coaching.
• Familiarity with client-specific needs in diverse environments (offices, retail space, education, etc.) is highly desirable.
• Excellent written and verbal communication skills, with the ability to create clear, concise training documents and presentations.
• Ability to travel and work in various locations in the lower mainland and some out of town/province travel may be required.

Key Skills:

• Strong organizational skills with the ability to manage multiple training projects.
• Ability to assess and improve cleaning processes and operational workflows.
• Excellent interpersonal, presentation, and coaching skills, with the ability to motivate and guide cleaning teams.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with training software and learning management systems is a plus.
• High attention to detail and quality, with a focus on delivering exceptional service standards.

Compensation and Benefits:

• Salary midpoint for this position is $65k per annum. Competitive salary based on experience.
• Travel allowances
• Health and wellness benefits package.
• Opportunities for professional development and career advancement.

We are an equal opportunity employer and welcome applications from all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.