Field Service Technician - Production Print

Overview

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Core Values: Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

Responsibilities:

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly to minimize production downtime.
• Conduct regular inspections and implement preventive maintenance procedures.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate closely with clients, delivering outstanding customer service and support.
• On-site service of MFPs.
• Maintain parts and call management as well as accurate records to achieve KPI targets.
• Responsible to learn new technologies, maintain accurate records and assist other team members as required.
• Lead referrals, assist with customer assessments and solution design (10%).
• Break-fix and customer support (90%).
• Seek opportunities to improve territory parts budget and inventory control.
• Perform other relevant duties as assigned by management.

Qualifications:

• Demonstrated experience in servicing and repairing Canon and Konica Minolta equipment and production print machinery.
• Proficient in mechanical and electrical troubleshooting within a production print environment.
• Familiarity with a variety of production print technologies and systems including Canon and Konica Minolta.
• Exceptional communication skills and a strong customer service orientation.
• Ability to work independently and adapt to diverse client environments.

Network Skills:

• Install and troubleshoot basic printing and scanning solutions.
• Microsoft OS peer-to-peer and client-side of server environments.
• Familiar with printing from common business apps.

Additional Skills:

• Basic understanding of solutions portfolio.
• Excellent working knowledge and certification of production systems.
• Working knowledge of calibration and RIP configurations.
• Excellent verbal, written, and interpersonal communication skills.
• Mentoring and instruction based on technical expertise (10%).
• Moderate pre/post consulting ability.
• Requires limited assistance for more difficult problems.

Requirements:

• Must have previous experience in servicing Canon and Konica Minolta equipment.
• HP Wide format experience is an asset.
• Must be positive, outgoing, self-motivated, and committed to building and maintaining strong customer relations.
• Willingness to travel within Canada; candidate must provide and maintain valid travel documents at their own expense.
• Must own a vehicle and possess valid insurance with appropriate coverage and a valid driver’s license in good standing.
• Standby and after-hours work may be required.
• Training may require after-hours travel and stay-overs including weekends.
• Perform other relevant duties as assigned by management.