Field Service Technician - Production Print

Docucomm Business Systems Inc.
Mississauga
CAD 80,000 - 100,000
Job description

Overview

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Core Values: Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

Responsibilities:

  • Perform on-site maintenance and repairs for production print equipment.
  • Diagnose and resolve technical issues promptly to minimize production downtime.
  • Conduct regular inspections and implement preventive maintenance procedures.
  • Install, configure, and calibrate production print machinery for optimal performance.
  • Collaborate closely with clients, delivering outstanding customer service and support.
  • On-site service of MFPs.
  • Maintain parts and call management as well as accurate records to achieve KPI targets.
  • Responsible to learn new technologies, maintain accurate records and assist other team members as required.
  • Lead referrals, assist with customer assessments and solution design (10%).
  • Break-fix and customer support (90%).
  • Seek opportunities to improve territory parts budget and inventory control.
  • Perform other relevant duties as assigned by management.

Qualifications:

  • Demonstrated experience in servicing and repairing Canon and Konica Minolta equipment and production print machinery.
  • Proficient in mechanical and electrical troubleshooting within a production print environment.
  • Familiarity with a variety of production print technologies and systems including Canon and Konica Minolta.
  • Exceptional communication skills and a strong customer service orientation.
  • Ability to work independently and adapt to diverse client environments.

Network Skills:

  • Install and troubleshoot basic printing and scanning solutions.
  • Microsoft OS peer-to-peer and client-side of server environments.
  • Familiar with printing from common business apps.

Additional Skills:

  • Basic understanding of solutions portfolio.
  • Excellent working knowledge and certification of production systems.
  • Working knowledge of calibration and RIP configurations.
  • Excellent verbal, written, and interpersonal communication skills.
  • Mentoring and instruction based on technical expertise (10%).
  • Moderate pre/post consulting ability.
  • Requires limited assistance for more difficult problems.

Requirements:

  • Must have previous experience in servicing Canon and Konica Minolta equipment.
  • HP Wide format experience is an asset.
  • Must be positive, outgoing, self-motivated, and committed to building and maintaining strong customer relations.
  • Willingness to travel within Canada; candidate must provide and maintain valid travel documents at their own expense.
  • Must own a vehicle and possess valid insurance with appropriate coverage and a valid driver’s license in good standing.
  • Standby and after-hours work may be required.
  • Training may require after-hours travel and stay-overs including weekends.
  • Perform other relevant duties as assigned by management.
Get a free, confidential resume review.
Select file or drag and drop it
Avatar
Free online coaching
Improve your chances of getting that interview invitation!
Be the first to explore new Field Service Technician - Production Print jobs in Mississauga