Field Service Technician, Packaging Equipment

About us

At PACKPRO, now part of the Bunzl group of companies, we help customers improve packaging productivity by providing innovative Materials, Equipment and Automation solutions. We are an entrepreneurial organization focused on customer service excellence. Companies in food manufacturing, eCommerce, medical and industrial distribution have trusted PACKPRO’s full-system packaging solutions and expertise for over 25 years. Learn more: www.packproinc.com

About the role

Due to continuing growth, we’re adding another position in our Equipment Service Team.In this role, you will provide technical support/service to customers during the complete life cycle of the equipment.We welcome applicants who are eager to apply and expand their electro-mechanical skills paired with an aptitude for equipment software. This is a full-time position, with regular work hours from Monday to Friday and a benefits package.

Responsibilities

• Packaging Equipment installation, maintenance, troubleshooting, and repairs in the field and in the shop

• Identifying and correcting hardware, electrical or software discrepancies

• Performing calibrations and tune up, including pre-delivery inspections and integration projects

• Assisting Engineering and Production with wiring, control panel assembly and other assignments

• Working closely with the Service Coordinator to schedule and close service calls

• Following proper safety procedures and practices at all times

• Keeping clear documentation on all service calls, parts and expenses

• Maintaining tools, parts, diagnostic equipment, and service van in working and organized state

• Ensuring customer satisfaction by completing work on time and aiming for first-call resolution

• Staying current with packaging equipment technology and participate in training

Qualifications and Skills

• Diploma in Electro-Mechanical or comparable direct job experience

• 2-4 years’ experience in skilled technical support

• Mechanical, electrical and software aptitude

• Physical capability to perform the job and lift up to 50lb

• Excellent interpersonal skills, problem-solving and attention to detail

• Computer skills including Microsoft Office (Outlook, Excel, Word, etc.)

• Willingness to work flexible hours and travel if needed

• Valid Forklift license is an asset