Field Service Technician (Hamilton)

Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.

At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.

Field Service Technician - (Hamilton)

• Do you like working with your hands?
• Are you mechanically inclined?
• Can you troubleshoot hardware?
• Do you have some exposure to troubleshooting software?

You will be servicing accounts across Greater Hamilton and surrounding areas, including Brampton/Barrie area.

Our Service Technicians provide superior customer service to Canon clients, repairing and maintaining high-end black and white and colour printing equipment in an assigned territory.

Key Responsibilities

• Follow contact protocol when discussing service-related matters with Dispatch and FSM:
• Product information
• Customer concerns
• Parts problems
• Adhere to customer requirements in providing quality products and service
• Respond to customer calls in a prompt and efficient manner
• Accomplish assigned service calls thoroughly within an average time per call as defined by management
• Perform equipment repairs and conduct preventative maintenance using the most cost-efficient methods
• Complete standard network installations of equipment
• Fill out performance reports on unusual equipment problems
• Submit all service reports in a timely fashion
• Maintain parts inventory, and order parts as necessary

• Completed post-secondary education (specialty in mechanical or technical or technological electronics, and/or business equipment)
• Computer knowledge (working knowledge of Microsoft Windows, Microsoft Office Suite)
• Demonstrated knowledge of and aptitude for electro-mechanics
• Proven knowledge of colour theory
• Good interpersonal and communication skills, with the ability to deal with people in all levels of the organization and its customers in a diplomatic and professional manner
• Able to install and set-up delivered equipment
• Strong organizational skills, with the ability to organize a territory effectively to minimize travel time and to maximize on number of clients to service
• Must possess a valid driver’s license, a safe driving record, and a dependable vehicle

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement
• Employee Appreciation Events

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.