Field Service Technician - CNC Machines

Provide on-site installation, repairs, and maintenance of CNC Machine Tool product line.

Through preventative and corrective maintenance, ensure customer equipment performs at an optimal level of quality and efficiency.

Diagnose and troubleshoot defects in CNC Machine Tools.

Perform mechanical and electrical repairs on CNC machines and test for proper performance.

Investigate customer complaints and perform analysis to determine the cause of the problem.

Act as a liaison with the customer and provide customer support so that products are used at an optimal level.

Determine which replacement parts will be needed for service calls and ensure that they are available.

Provide detailed and accurate service reports and documentation.

Maintain all company-provided equipment, including tools and company service vehicle.

Understand and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.

Must be available to travel as customer demands require and do so within company provided directions and guidelines.

Adhere to workplace safety policies, regulations, and requirements.

Assist other Field Engineers as directed.

Ideal candidate will have the following experience and education:

Experience in technical field support - machine tools, automation, or electromechanical controls.

CNC programming knowledge is a preferred asset.

Must be customer-oriented, conscientious, career-minded, organized, and possess excellent people skills.

Good communication skills, a valid driver’s license, and the ability to travel within Eastern Canada, predominantly in Southern Ontario.