Field Service Technician

Job Summary:

The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible; their business often depends on it.

Job Duties:

• Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills;
• Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner;
• Responding quickly and efficiently to service calls/PMs/Installs;
• Assessing and completing repairs quickly, efficiently, and accurately;
• Effectively handling service requests and work orders using TFI’s mobile service (tablet) system;
• Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van;
• Training with other technicians on preventative maintenance and service procedures;
• Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements;
• Selling additional services and products by recognizing opportunities to up-sell;
• Responding to on-call service emergencies on select evenings and weekends;
• Some overnight travel required (company credit card, gas card and per diem provided);
• Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position;

Requirements:

• Trade school diploma or college diploma an asset
• Minimum 2 years in a skilled trade
• Ability to comprehend and communicate detailed instructions in English orally and in writing.
• Ability to multi-task and establish priorities.
• Knowledge and ability to work on 110v up to and including 220v system and equipment.
• Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.
• Possess a valid driver’s license.
• Able to create alternative solutions to problems.
• Able to work well under pressure.
• Strong attention to detail.
• Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
• Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
• Must be able to independently apply TFI’s processes, procedures and uphold rigorous standards without constant management;
• Any second language an asset.

Position Benefits:

• 313 A - Refrigeration & Air Conditioning Mechanic apprenticeships available to qualified candidates.
• Full-time position.
• A company culture that values ideas, initiatives and personal growth with a strong emphasis on rewarding positive contributors to the overall culture.
• Excellent compensation packages – including: Health & Dental benefits, Pension Plan and Competitive Wages;
• Frequent and World-Class Training Opportunities at our Manufacturer Partners in the United States.
• Continuous opportunities for personal growth by working on multiple equipment lines, with a variety of different model types and challenging problems.
• Use of a company vehicle to conduct service visits.
• TFI supplies every technician with the most up to date technology in the industry, including tablets and smartphones operating cutting edge cloud-based software.
• TFI provides all training and tools to be successful in this position.
• Technicians paid door to door

Job Types: Full-time, Permanent

Pay: $26.00-$48.50 per hour

Additional pay:

• Overtime pay

Benefits:

• Company car
• Company events
• Dental care
• Paid time off
• Relocation assistance
• RRSP match
• Vision care

Schedule:

• Day shift
• Monday to Friday
• On call
• Overtime

Language:

• Fluent English (required)

Licence/Certification:

• Driver's License (required)
• TSSA Gas Technician 3/2 or 313A license/apprentice (required)

Work Location: On the road