Field Service Technician

n! biomachines, located in Burlington, Ontario, is on the lookout for an experienced and dynamic Field Service Technician. Join our innovative team and help drive our mission forward in the rapidly evolving biotech industry!

Responsibilities

• Provide service and customer support during field visits or dispatches
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Teach customers how to use the equipment properly
• Build positive relationships with customers
• Document installation and repairs
• Produce timely and detailed service reports
• Document processes
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings
• Configure hardware and software components after installation
• Maintain all tools and equipment used during service calls
• Manage stock of replacement parts and equipment

Minimum Requirements

• Proven Field Service experience
• Problem-solving skills to diagnose problems with malfunctioning equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Technical degree or certification
• Strong customer service skills
• Time-management skills to handle appointments efficiently and stay on schedule
• Attention to detail to spot issues and complete accurate reports about the repairs
• Organizational skills to keep tools and paperwork organized while in the field
• Computer and technical skills to understand the equipment fully
• English literacy
• Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms

What We Offer

• Competitive salary
• Comprehensive benefits
• Professional development opportunities
• Innovative work environment

All applicants must be eligible to work in Canada without the need for company sponsored work permit or immigration assistance.

Equal opportunity

At n! biomachines, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. n! biomachines is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees.

If you have any accommodation requirements, please let us know. We will do our best to meet your needs in accordance with applicable local legislation.

Ready to make a difference? Join us at n! biomachines and be part of a team that is transforming the biotech industry. Apply today!