retail store supervisor

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands.

Job Summary

We are seeking a French Bilingual Insurance Agent who will report to the Supervisor, Customer Service. The Bilingual Insurance Agent is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. This role can expect 5-10% of their communications to take place in French, with the remainder in English.

Job Location: Remote – Oakville, Ontario

Pay Range: $40,900-50,000 / annum

Main Responsibilities

1. Respond to internal and external inquiries within stated service level agreements.
2. Manage incoming contacts regarding members' questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
3. Analyze, research, and resolve problems and discrepancies for member accounts.
4. Maintain product knowledge, and awareness of customer service policies, and/or store policies.
5. If applicable, maintain understanding of federal and state regulations to include compliance.
6. Perform other duties and responsibilities as assigned.

Qualifications

1. 2 years customer service, call center, or relevant experience.
2. Must have and maintain OTL License or must obtain within 45 days of hire.
3. Proficiency in both English and French - reading, writing, and speaking both languages smoothly and without hesitation.

All of our jobs come with great benefits including healthcare, parental leave, and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

1. Basic Life Insurance at no cost to the employee.
2. Company paid short-term and long-term disability.
3. 12 weeks of 100% paid Parental Leave.
4. Health Savings Account (HSA).
5. Flexible Spending Accounts (FSA).
6. Retirement savings plan.
7. Personal Paid Time Off.
8. Paid holidays and company-wide Wellness Day off.
9. Paid time off to volunteer at nonprofit organizations.
10. Pet friendly office environment.
11. Group Pet Insurance.
12. On the job training and skills development.