Field Service Engineer (Metrology)

Job Description

Our team is growing and we need more field service personnel.

About Us:
Indicate Technologies Inc. is uniquely positioned to address the high technology markets of the Western United States in the field of precision dimensional metrology and 3D printing. Celebrating our 20th anniversary, Indicate Technologies is experiencing success and growth. Since 2014, we have expanded operations to the Pacific Northwest. Our 2024-25 business plan anticipates continued expansion. Visit our website to learn more.

About You:
Our ideal candidate is a self-motivated self-starter who is able to work under guided supervision to complete time-sensitive tasks. You are an avid problem solver adept at debugging technical systems and products, and enjoy hands-on work. You are competent and likable. You thrive working directly with customers at their sites on a daily basis. You are driven to help people achieve their goals through providing excellent service. You enjoy traveling to customer sites on the West Coast.

Essential Functions:

• Calibration, preventative maintenance & service repairs on metrology vision systems at customer sites.
• Scheduled checkups to evaluate performance of measurement systems including measurement tests, alignments, and compensations for measurement error.
• Maintenance, cleaning, and lubrication of mechanical components.
• Report on engineering accuracy, resolution, specification, system environment impact and terminology.
• Attend continued training classes about different measurement software for different types of systems.
• Perform new system installations, configurations & troubleshooting of measurement equipment.
• Learn and execute identification, data analysis, and repair procedures based on factory support and procedures.
• Collaborate with fellow service engineers on calibrations, repairs, upgrades etc. with routine weekly meetings.
• Research and answer difficult customer questions about product features and recommend appropriate upgrades with or without help of team and other departments.

Requirements:

• Strong mechanical aptitude, prior experience in a hands-on mechanical role.
• Experience in service-oriented activities, outstanding customer service skills.
• Ability to carefully handle and manipulate data.
• Strong familiarity with MS Windows, MS Office applications and basic file structures.
• Aptitude for retention and communication of detailed product knowledge.
• Excellent written, verbal, and nonverbal interpersonal and communication skills.
• Maturity and safe work habits in an industrial environment.
• Possess and maintain a valid driver's license with an excellent driving record.
• Ability to travel extensively within the West Coast.
• Ability to work overtime.

Preferences:

• Experience in mechanical/manufacturing engineering or equivalent, use of CAD systems, computer programming.
• Background in one or more technical disciplines - metrology, quality control, additive manufacturing, machining.
• Familiarity with one or more types of equipment - CMM's, machine tools.

Benefits:

• Compensation is commensurate with education and experience.
• Paid vacation, sick time and holidays.
• Medical, dental and vision insurance.
• 401(k) plan.
• Training is provided* - in-person and online classrooms, as well as mentoring.

* Independent field service deployment will start after training is complete.

Future Looking:

• Outstanding performance in this position may lead to other full-time positions in the areas of Applications Engineering, Training, and Sales.

For more information, please visit our website at: www.IndicateTechnologies.com.