Field IT Support Specialist

We are seeking a highly skilled and motivated Field IT Support Specialist to join our dynamic team in Grande Prairie, Alberta. The successful candidate will play a crucial role in the implementation, maintenance, and support of our network infrastructure, while also taking on the responsibilities of an Operational Specialist.

Key Responsibilities – IT Specialist:

1. Field Operations:
   Travel to various client sites in Grande Prairie, AB and surrounding areas to support end-user computing devices.
   Collaborate with cross-functional teams to ensure seamless support.
2. Helpdesk Support:
   Provide local and remote support for laptops and VMs.
   Take ownership of assigned tickets, track resolutions, and meet SLAs.
   Comprehend basic Active Directory administration and assist with onboarding processes.
   Answer and respond to corporate and field employee issues via telephone, email, and help desk ticketing system (HaloPSA).
3. End-User Support:
   Support applications both on-premises and cloud-based, including email, VPN, collaboration software, and encryption software.
   Assist with new hire setups, onboarding, and deployment of workstations.
   Maintain and deploy workstations, update Microsoft patches, and manage software updates.
4. Documentation and Project Work:
   Document ticket resolution and contribute to the helpdesk knowledge base.
   Maintain asset management tools to track company-owned hardware and software.
   Participate in project work and periodic scheduled on-call assignments.
   Occasional travel to remote field sites may be required.

Qualifications:

1. Secondary Schooling in Networking, Information Technology, or a related field is considered an asset.
2. 1-3+ years of experience in a similar role an asset.
3. Class 5 driver's license for travel to client locations.
4. Strong diagnostic and problem-solving ability.
5. Excellent written, verbal, and presentation skills.
6. Ability to collaborate with team members at all levels.

Salary is competitive in line with experience.

If this sounds right for you, please email your resume to jobs@provisioninfotech.com and reference GPIT in the subject.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Paid time off
• Wellness program

Schedule:

• 8 hour shift

Application question(s):

• This job requires frequent driving in all weather conditions. Are you comfortable operating a pick-up truck in all conditions?

Experience:

• IT support: 2 years (required)

Location:

• Grande Prairie, AB (required)

Work Location: In person