Field Application Engineer

About Us :

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting-edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Toronto.

What’s the role?

As a Field Application Engineer, you get to work with an astonishing team that plays a vital role in the IQS Business Segment. Showcase your skills and experience with process enhancement.

Sound Interesting?

Here’s what you’ll do :

• The Field Application Engineer (FAE) will assist our customers and our Zeiss Sales team with pre-post-sales application engineering activities such as product demonstrations, proof of concepts (POC), and sales support.
• Further post-sales activities such as helping customers with understanding and applying our hardware and software systems.
• This support can be provided in a variety of ways, including additional product demonstrations, custom support classes, telephone, and on-site support.
• This important consultative role specifically always requires professional conduct and customer orientation.

• Plan, prepare, and perform high-quality customer demonstrations, both in-house and in the field as needed.
• Provide technical consultation to Field Sales personnel and our customers, network in matters relating to advanced applications and systems.
• Facilitate the flow and accuracy of technical information to the Field Sales force.
• Maintain a focus on advanced applications and new Zeiss Industrial Metrology technology.
• Support the introduction of new products into the Canadian Market.
• Provide technical after-sales support for customers to help ensure successful use of our systems.
• Provide field support for all Carl Zeiss Industrial Metrology CMM and O-Inspect systems.
• Respond to all customer-related software/applications support questions.
• Aid with software and system testing in support of product development.
• Provide customer training on Zeiss software and systems.
• Provide applications expertise for necessary project-related activities.
• Respond to customer requests which typically include analyzing inspection requirements.
• Estimate anticipated Gage R&R results.
• On-site support of quoted application items.
• Ability to understand and support IT-related issues, including Windows Operating System knowledge and Networking- Database management.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RRSP
• Employee Assistance Program
• Paid time off including vacation, personal, and sick days
• The list goes on!

ZEISS is an equal opportunity employer.

Your ZEISS Recruiting Team: Jo Anne Mittelman

COVID-19 Considerations

At ZEISS, our highest priority is the safety of our employees and customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.