FD, MDM Analyst 1 - Smart Meter Data Analyst

FD, MDM Analyst 1 - Smart Meter Data Analyst

BC Hydro

Posted April 3, 2025
Burnaby

Job Title:

FD, MDM Analyst 1 - Smart Meter Data Analyst

Powered by water... and by people like you. Providing clean electricity to 4 million customers takes a diverse workforce and that's where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work-life balance, training opportunities, and career progression. We're proud to be ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we build an even cleaner B.C.

JOB DESCRIPTION

Duties:

1. Monitors the day-to-day operations of meter data management systems within FDO to ensure processes relating to meter events and the collection of data from smart meters and other field devices are executing in accordance with the schedules and Standard Operating Procedures and in compliance with service level agreements.
2. Identifies exceptions, manages incidents, and conducts front-line troubleshooting by analyzing meter and device data generated by a variety of tracking tools and database systems, and identifying potential sources of exceptions and/or failures using established troubleshooting routines, documented workflows, and previously encountered patterns.
3. Initiates incident tickets for exceptions and failures, implements prescribed fixes if within front-line troubleshooting parameters, and escalates to higher-level MDM Analysts or designated specialists in accordance with established priorities by exception or failure type. Receives and responds to incoming tickets.
4. Applies established validation and estimation rules and routines to estimate interval and other meter data to ensure accurate data is presented in response to stakeholder requests for data. Compiles and distributes standard reports (on system performance, historical meter read data, statistics, and activities) on a regular and ad hoc basis to internal managers and colleagues and to external stakeholders such as Customer Service Operations.
5. Provides input into new or revised Standard Operating Procedures to assist in identifying potential conflicts with existing operations routines. Identifies newly recurring patterns in meter data exceptions encountered through troubleshooting activities, and escalates to higher-level Analysts for further analysis.
6. Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

Qualifications:

1. Knowledge of data management systems, advanced spreadsheets, and common business software applications is typically acquired through completion of a Diploma in Business Administration, Computer Science, Math, or a relevant field; or through an equivalent combination of experience, training, and education.
2. Additionally requires two (2) years of demonstrated work experience in data management and analysis with exposure to metering systems, processes, routines, and procedures or equivalent.
3. Must be familiar with large information systems; file and data management; file transfer and processing protocols.
4. Requires advanced skills in Excel. Strong skills in Access, Visio, and query tools required.
5. Candidate may be required to complete Electrical Fundamentals as well as in-house training in the Itron meter data management system.

ADDITIONAL INFORMATION

• A minimum of 15 paid vacation days
• Flexible work model, depending on your role type
• Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE). http://moveuptogether.ca

On the BC Hydro Careers site, click on the Apply button in order to complete the steps to apply for this job. Please be sure to update your Candidate Profile with your current resume and include copies of your certifications, if applicable.

We're always looking for exceptional people to bring new ideas, fresh thinking, and the motivation to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.
We are here for our customers.
We are one team.
We act with integrity and respect.
We are forward thinking.

BC Hydro is an equal opportunity employer. We include everyone. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and while working at BC Hydro. If you require support applying online because you are a person with a disability, please contact us at Recruitmenthelp@BCHydro.com.

Our four role types identify the degree of flexibility an employee could have to work from home based on the type of work they do. The flexibility for an individual job is up to the manager for each position and the operational requirements. Employees also have the right to work full-time from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field - No option to work from home
Resident - Works primarily (4+ days per week) in the office.
Hybrid - May be able to work from home up to 3 days per week.
Remote - Works from home 4+ days per week.

To apply for this position, please click the appropriate "Apply" button (or follow the application instructions listed in the Job Description above).