Fairmont Gold Supervisor (Luxury Front Desk/Concierge)

Fairmont Gold Supervisor (Luxury Front Desk/Concierge)

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.”

Starting Rate: $23.67 per hour. We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $28.08.

Job Duties Include:

• Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box.”
• Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
• Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions.
• Must be available for shift work including weekends, mornings, and evenings.
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIPs.
• Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed.
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery.
• Develop and maintain standards for the department, while adhering to Fairmont's core standards.
• Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies.
• Be a vital part of the hotel's Emergency Procedures.
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence, and positive employee relations.
• Other duties as assigned.

Your Skills & Qualifications:

• Minimum 1 year previous Front Desk supervisory experience in a Large Hotel preferred.
• Ability to work well under pressure in a fast-paced environment.
• Excellent knowledge of Micros-Opera PROPERTY Manager, Word, and Excel.
• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery.
• Strong interpersonal and problem-solving abilities.
• Graduate of Hotel Management or Hospitality program an asset.
• Highly organized, innovative, and results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment.
• Excellent written and verbal skills with a high attention to detail required.
• Solutions-oriented, strong interpersonal skills and problem-solving techniques.
• Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times.
• Constant sitting, standing, and walking throughout shift.
• On occasion must be physically able to lift guest luggage and assist to guest room.
• Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification.

Additional Information:

• Subsidized staff accommodation provided on-site for full-time status employees.
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal).
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs, and Gender Affirmation for full-time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler.
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa, and Fairmont Banff Springs Golf Courses.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:***********@fairmont.com

APPLY TODAY: For more information on working and living at Fairmont Banff Springs, please visit www.banffspringsjobs.com.