Factory Technical Support Specialist

If you have experience with mobile mining equipment maintenance and operation and have an interest in travelling globally to support Komatsu customers & distributors in different regions of the world with underground hard rock product commissioning, product technical training, factory advanced support and technical advice, this role is ideal for you. Reporting to the Global Product Support & Reliability Manager, Komatsu is searching for a Factory Technical Support Specialist who will be responsible for providing expert technical service assistance in installation and training on Underground Hard Rock Mining equipment to Komatsu distribution service teams and customers around the world.

Key Job Responsibilities

• Responsible for providing second tier quality technical support to customers when field support is not available or cannot resolve customer technical questions or concerns.
• Ensure customers are provided with technical data as needed to support the troubleshooting, repair and maintenance of both new and rebuilt equipment.
• Assist engineering, sales and product management teams in development of customer specifications when preparing specific machine proposals.
• Assist in creation of capital equipment product priority parts listings.
• Report any EHS concerns including product related.
• Provide technical training to customers and service regions on proper operation, maintenance and troubleshooting practices.
• Provide technical support to end users, operators, and regional / dealer service personnel in cases of complex technical issues.
• Provide relevant feedback to factory to enable improvements to the equipment or its operation.
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
• Review spare parts recommendations and develop accuracy of Machine Life Operating Costs (MLOC).
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
• Assist operations with field-testing and trials of new products and updated components to ensure proper and safe operation.
• Assist in the training of distributors / dealers as applicable.
• Complete accurate time records, technical reports, failure reports, and parts lists as applicable.

Qualifications / Requirements

• Technical certification or diploma in heavy equipment mechanic / fitter or similar
• Technical certification in electrical technology with certification to work on high voltage (309A and 442A)
• Dual Trade certificate and experience with Battery Electric Vehicles highly desired.
• 7 years extensive experience with underground mining equipment, specifically underground drills and / or bolters is an asset
• Demonstrated ability in key aspects of technical troubleshooting and life cycle management reporting
• Knowledge of hydraulics and electrical systems
• Ability to read and interpret equipment schematics
• Strong diagnostic and problem-solving skills
• Ability to facilitate technical training and impart detailed information
• Ability to work in a team environment
• Written and verbal communication skills
• Flexible, self-motivated and driven to achieve customer satisfaction goals and targets
• Ability to work varied shift schedule in underground environment when required
• Ability to travel as required with valid passport and driver’s license
• Bilingualism with English proficiency is required

Position Status : Permanent Full-Time

Location / Mailing Address : Komatsu (Joy Global Canada Ltd.), 145 Magill Street, Sudbury, Ontario, Canada, P3Y1K6

Phone : +1.705.692.3661

Base Salary Range : $39.03 to $52.81 per hour

Bonus : 5%

Other Benefits :

• Company Vehicle or Vehicle Allowance
• Defined Contribution Pension Plan
• Medical Health Benefits
• Disability Insurance
• Life Insurance
• Relocation Assistance

Komatsu is an organization committed to diversity and inclusion in support of growing a global team to achieve our business results and create a better future every day for our globally based employees, customers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.

Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, or disability. Accommodations during the recruitment process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.