Factory Product Support Administrator

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Factory Product Support Administrator

Date: Jan 16, 2025

Location: Lively, ON, CA, P3Y 1K6

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.

About the Role:
Are you passionate about supporting factory support work orders and providing administrative services to a global product support team? Do you have experience in administrative support roles, particularly in an industrial setting? If so, we have an exciting opportunity for you! As a Factory Product Support Administrator, you will be responsible for supporting the administration of factory support work orders for all global field service-related activities. You will also provide administrative services to the global product support team, including general reporting, presentation and notice creation, time and attendance maintenance, and purchase order processing.

Key Job Responsibilities

• Work Order Management: Create, monitor, and close global factory support work order jobs in SAP.
• Administrative Support: Provide administrative support to the service division, including meeting and travel preparation, uniform and PPE maintenance, and creation of reports.
• Resource Planning: Assist with planning resources by issuing labor confirmation numbers to personnel.
• Order Processing: Create and correctly code factory support work orders, notifications, sales orders in SAP.
• Data Collection and Reporting: Collect, analyze, and report service data to the Global Product Support Manager.
• Payroll and Purchasing: Submit payroll timesheets and assist the payroll administrator.
• Process Improvement: Participate in process improvement initiatives.
• Training Program Administration: Manage the administration of the technical training program.
• Customer Satisfaction: Build long-term relationships with internal departments and external vendors.

Qualifications/Requirements

• Business Administration Diploma or relative experience.
• 3-5 years of experience in an administrative support role.
• Excellent customer service skills.
• Intermediate understanding of financial and purchasing principles.
• High level of computer proficiency, including Microsoft Office.
• Technical aptitude for electrical and mechanical theory.
• High attention to detail.
• Time management skills.
• Self-directed with a high level of initiative.
• Effective listening and interpersonal skills.
• Strong safety focus.

Additional Information

Komatsu is committed to diversity and inclusion in support of growing a global team to achieve our business results and create a better future every day for our globally based employees, customers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.

Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, or disability.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.