Facilities Manager -Vancouver, BC Area

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL is currently seeking a dynamic individual for the role of Facility Manager to safely manage and provide leadership to a team of highly skilled individuals. The successful candidate must be client-focused and able to manage through stressful situations - consistently make effective, high-quality decisions; must develop and effectively manage client and customer relationships.

Please note this role will be for the Vancouver, BC region and candidates will need to be based nearby.

WHAT YOU’LL DO
• Execute operations & maintenance plans safely and in alignment with client goals. Ensure all Client and JLL safety procedures are followed.
• Work with Regional Facility Manager (RFM) to oversee the delivery of maintenance and repair services.
• Develop and implement innovative programs, processes, and procedures that reduce short- and long-term operating costs and increase productivity by working closely with the IFM team and the client.
• Support the Senior and Regional Manager in the implementation of short and long-term projects for the client project.
• Review monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.
• Assist with the development and implementation of the annual management plan for the buildings within the portfolio.
• Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, best practices, as well as delivering rewards and recognitions to promote safe behavior.
• Ensure client satisfaction with the delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Act as point of contact with site occupants, property management/landlords to coordinate FM activities and ensure client needs are met, including after-hours when necessary.
• Ability to access, analyze, and utilize data to drive continuous improvement is a must.
• Develop a strong collaborative team-based environment.
• Ensure compliance with JLL minimum operational audit and safety standards.
• Assist in the development and management of the detailed, zero-based annual operating budgets.
• Collaborate with account sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at the property level.
• Other duties as assigned.

WHAT WE’RE LOOKING FOR
• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis is required; MBA is a plus.
• Minimum of 8 years industry experience required either in the corporate environment, third-party service provider, or as a consultant.
• Experience with management of multiple facilities of different functions.
• Experience with managing teams, budget responsibilities, supplier management, problem solving, and client/customer relations.
• Customer Experience (Cx) focused.
• Strong organizational and management skills.
• Strong interpersonal and supervisory skills.
• Strong presentation skills.
• Excellent verbal and written communication skills.
• Proficient in MS Office and MS SharePoint.
• Computer proficiency in CMMS.
• Ability to matrix manage both technical and administrative staff; experience in matrix management organization is desired.
• Ability to supervise vendor performance during normal and off hours including weekends when necessary.

WHAT’S IN IT FOR YOU
• Join an industry leader and shape the future of commercial real estate.
• Deep investment in cutting-edge technology to power your work.
• Comprehensive and competitive benefits plan.
• A supportive, caring, and diverse work environment designed for your growth and well-being.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics, and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.