Facilities & Data Center Supervisor

The Pathway Group, a leader in providing IT infrastructure and Help Desk solutions, is seeking a Facilities and Datacenter Coordinator to join their growing team. Pathway’s Managed IT Services division handles clients’ internal IT systems, including infrastructure (servers, networks, security, desktops) and generic applications.

Job Responsibilities

• Responsible for monitoring the data center environment.
• Provide customer consult in regard to power and air handling requirements for the data center and coordinate new installations.
• Site drawing creation and maintenance to rack level.
• Create and maintain Processes and Standard Operating Procedures.
• Update and maintain asset inventory records within the company provided database including asset tagging for incoming equipment.
• Support annual and quarterly inventory audits.
• Creating Purchase Requests.
• Perform ethernet and fiber patch cabling for customers and internal teams.
• Perform Data Center security monitoring and ensure customers are following appropriate rules and regulations.
• Respond to and escalate equipment alarms and undertake quick and effective troubleshooting to diagnose mechanical and/or electrical system failures (single-line diagram tracing) and working with contractors to quickly resolve or mitigate interruption in services.

• Responsible for all aspects of facility maintenance, security of building infrastructure assets and project implementation.
• Responsible for facility operational activities, equipment monitoring and vendor oversight as needed.
• Ensure scheduled maintenance for UPS, Generators, Fire Systems, HVAC, Plumbing, irrigation, elevators, Camera system, Alarm system, Power Systems, Landscaping, cleaning.
• Coordinate, deal and document any general building maintenance related issues like water leakage issues etc.
• Oversee and ensure documentation of scheduled and breakdown maintenance of cooling, power issues, plumbing, fire systems, landscaping and access card.
• Ensure that the building meets health and safety requirements and that facilities comply with legislation.
• Direct, coordinate and plan essential services such as reception, security, maintenance, mail, archiving.
• Independently review, maintain and update operational and emergency response processes and documentation in collaboration with HR and Quality.
• Plan and train staff to respond appropriately to emergencies or urgent issues as they arise and dealing with the consequences in collaboration with HR and Quality.

• Preferred Bachelor's Degree from college or university in IT.
• Preferred 7 to 10 years of experience in IT Datacenter and Facilities.

• Basic knowledge of power systems (UPS', RPPs, PDUs) cooling systems (HVACs, air flow dynamics).
• Working knowledge of UPS systems, generator systems and associated switch gear.
• Working knowledge of sprinkler systems/fire alarms systems testing, building management systems.

• PC Skills – working knowledge of MS Word, Excel, Power Point and Google Apps.
• Intermediate knowledge of routers, switches, firewalls, and servers, L1/L2/L3 multilayer Ethernet switching environments & associated protocols.

• Excellent interpersonal skills with good verbal and written communication skills.
• Excellent organizational skills and initiative to learn and take on new responsibilities.
• Ability to work in a fast paced environment with minimal supervision.
• Good problem solving skills and ability to meet demanding time constraints.
• Self-motivated and independent. Excels with ambiguous situations as a chance to show leadership.
• Ability to conduct and manage multiple projects and priorities.
• Ability to propel and maintain cross-functional resources/relationships to deliver and meet customer expectations.
• Strong team player with the ability to influence/develop/maintain relationships with internal/external contacts.

• Base salary with the opportunity to earn bonuses based on performance; proportionate to relevant experience and background.
• Excellent medical, dental, and benefits plans.
• Internal career advancement opportunities.
• Healthy work-life balance.

If you have the spirit, drive and passion for technology-based business development, we would like to hear from you. Please send us your resume with subject: “Facilities and Data Center Coordinator