Experience Coordinator and Boathouse Supervisor - Bellmere Winds Resort

Experience Coordinator and Boathouse Supervisor - Bellmere Winds Resort

Bellmere Winds, 1235 Villiers Line, Keene, Ontario, Canada Req #278

Friday, April 4, 2025

Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.

Experience Coordinator and Boathouse Supervisor Role Overview

The Experience Coordinator and Boathouse Supervisor role is designed to create unparalleled experiences for our Owners and Guests. Are you an inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day? You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

Responsibilities

A Great Blue Resorts Experience Coordinator and Boathouse Supervisor will split their time between leading all onsite and off-site owner and guest special events as well as events for the staff, and enhancing the experience of all rental guests, while working at the boathouse responsible for all waterfront activities, equipment, and the safe operation and maintenance of all resort boats.

The Experience Coordinator and Boathouse Supervisor responsibility will include but is not limited to the following:

• Develop a thorough knowledge of the entire property to direct rental guests and new owners to amenities.
• Develop a thorough knowledge of and promote off-property recreational, educational, and cultural opportunities available to our owners and guests.
• Manage all aspects of outside vendors providing services either on or off-property.
• Generate fun and exciting events calendars for activities and relevant cultural events.
• Anticipate, secure, and manage inter-departmental needs for guest programming.
• Be a team player, offering support to other departments as needed.
• Enthusiastically lead both on-property and off-property excursions.
• Energetically assist in the creation of future tours for owners and guests.
• Maintain all equipment necessary to execute tours safely.
• Greet and assist boaters upon arrival.
• Help lead, train, and coach a small team of employees.
• Operate a cash register, and credit and debit terminals (If Applicable).
• Complete paperwork such as dockage forms, daily cash balance sheets, fuel pump readings.
• Pump fuel to boats (If Applicable).
• Power wash boats.
• Work may involve responsibility for the leasing and renting of boat space, collection of lease/rental fees, enforcing Marina rules, and assisting boat owners in proper boat handling, mooring, or other assigned marine-related functions.
• Accurately check and evaluate equipment daily, including canoes, kayaks, fishing boats, water bikes/walkers/balls, SUPs, and paddleboats.
• Ensure safety equipment is in proper working condition, including life jackets, paddles, oars, and safety kits.
• Ensure all non-motorized equipment is kept clean and available.
• Ensure beach is raked daily and chairs are set up/organized by 8:00 a.m.
• Ensure docks are in good condition and safe.
• Ensure non-motorized water equipment area is clean, organized, and well-presented.
• Weed flower beds, remove seaweed, and clean windows and floors in the marina office.
• Support Housekeeping by emptying garbage containers and cleaning washrooms and showers.

Key Responsibilities:

Enhancing Rental Guest & Cottage Owner Experiences

• Host all guests to the resort from pre-arrival to departure.
• Perform 2-week out excitement call confirming all payment received, dates, number of people, energetically upsell any extras (pontoon ride, firewood, sales tour, etc.) and book an arrival time.
• Day of arrival check all arrival cottages ensuring cleanliness.
• Upon arrival, happily guide guests to their cottage and show them the ins and outs of staying at the cottage. Ensure they are comfortable with where the amenities are and direct them to the contact information sheet.
• Advise guests of your title and explain you are there to help them enjoy their vacation at our resort. Be the point of contact if there are any questions/concerns during the guests’ stay and direct issues to the correct department.
• After departure, send a “thank you” (call or email) and request feedback on their stay, inviting them to book again.
• Check cottage upon departure for any damages, reporting anything to the front desk/GM.
• Coordinate all on-site and off-site (if applicable) activities.
• Maintain all activities equipment for use by guests.
• Program and coordinate all activities on and off site.
• Approach all encounters with guests and employees in an attentive, friendly, happy, courteous, and service-oriented manner.
• Develop a solid working knowledge of all necessary software programs for guest activity management.
• Maintain a positive, happy, and professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Other responsibilities include (but are not limited to):
• Walk the beach and pool areas, talking to owners and kids and promoting events.
• Put on impromptu games if there are quite a few at the beach.

Skills/Requirements

• Prior customer service experience required.
• Prior leadership experience considered an asset.
• Prior experience hosting or planning special events considered an asset.
• Boater's license and experience with boating considered an asset.
• Excellent organizational and multi-tasking skills.
• Must be available to work weekends, holidays, and some evenings.
• Must have G2 or G Driver’s License.
• Comfortable working outdoors in differing weather conditions.
• Comfortable working independently.
• Possess a high energy, positive, and happy attitude.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

What’s in it for you?

• Compensation of $19 / hr.
• Paid lunches.
• Opportunity to work in a fun, collaborative environment.
• Diverse and inclusive workplace - Be a part of our tight family!
• Continuous learning and development opportunities.
• Socials, birthday celebrations, and employee recognition events.
• Ongoing coaching, learning, and development opportunities.
• Internal career growth opportunities.

Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age, or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.