Executive VP (EVP) of Business & Commercial Banking

About Vancity

Vancity is a globally recognized, purpose-driven credit union committed to transforming the economy by placing people and planet at the core. As a values-based financial cooperative, Vancity sees itself, its 2600+ staff, and its more than 570,000 members as a financial force for change, working together for a fair and clean world.

Founded in 1946, Vancouver City Savings Credit Union, known simply as Vancity, is Canada's largest community credit union, with $35.5 billion in assets plus assets under administration. Its offices and 52 branches are in Metro Vancouver, the Fraser Valley, Victoria, Squamish and Alert Bay, within the unceded territories of the Coast Salish and Kwakwaka’wakw peoples. Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. Vancity’s vision is transformational—both organizationally and systemically.

About the workplace

Vancity’s head office is situated on the territory of the Musqueam, Squamish and Tsleil-Waututh Nations in Vancouver, British Columbia. This is a rare opportunity for an innovative, purpose-driven executive to lead one of the most prominent, values-based and high-profile financial organizations in Canada.

The Role

The Executive VP (EVP) of Commercial and Business Banking is responsible for leading Vancity’s small business and corporate commercial business banking strategy to drive growth, profitability, and an exceptional member experience. This role focuses on delivering innovative financial solutions that drive sustainable growth and operational excellence, while integrating our impact pillars: co-operatives and community; climate; equity and reconciliation; and affordable housing. As a key member of the Executive Leadership Team (ELT), this position plays a pivotal role in shaping and executing strategic initiatives aligned with Vancity’s mission, business objectives, and commitment to social impact.

Your key responsibilities involve:

1. Strategic Development & Delivery
   • Design and lead the implementation of a small business banking and corporate commercial strategy to achieve Vancity’s growth and financial targets.
   • Identify and leverage market opportunities to expand the portfolio of business banking products both lending and deposit, with a focus on areas such as small business, commercial real estate, impact lending, and sustainable financial non-real estate solutions.
   • Ensure business banking initiatives align with member needs by adopting data-driven, results-oriented strategies that deliver measurable outcomes.
2. Operational Excellence & Financial Performance
   • Optimize business banking operations by streamlining processes, enhancing service delivery, and driving efficiencies that contribute to profitability and member satisfaction.
   • Monitor and manage financial performance to achieve revenue, growth, and cost-efficiency benchmarks.
   • Implement continuous improvement practices to enhance product offerings, reduce inefficiencies, and optimize member experiences.
3. People Leadership & Talent Development
   • Build and lead a high-performing, results-oriented team capable of responding to evolving member needs with innovative, impactful solutions.
   • Foster a culture of accountability, collaboration, and continuous learning, ensuring alignment with Vancity’s strategic objectives that include proactive outreach to existing members and new prospects.
   • Establish a culture of change agility underpinned by clear expectations and mutual accountability across the division.
   • Invest in training, coaching, and career development to enhance team capabilities and drive employee engagement.
4. Member-Centric Solutions & Relationship Building
   • Advance Vancity’s four impact pillars: co-operatives and community; climate; equity and reconciliation; and affordable housing. Coordinate with the Chief Member Impact and Experience Officer to ensure alignment in these areas.
   • Develop and strengthen relationships with business members, leveraging insights to tailor banking products and services that align with their financial needs.
   • Collaborate cross-functionally with teams such as Product, Marketing, Data Analytics, and Member Experience to ensure that business banking strategies deliver optimal outcomes for members.
   • Provide holistic solutions to business members that include their personal banking and wealth management needs.
   • Act as an advocate for business members within Vancity, ensuring their voices inform decision-making and strategic priorities.
5. Risk Management & Compliance
   • Implement proactive risk management practices to align business banking operations with Vancity’s risk appetite and regulatory requirements.
   • Continuously assess risks to ensure compliance while supporting sustainable growth and protecting Vancity’s reputation.
   • Uphold the highest standards of integrity and ethical decision-making in all business dealings.
6. Data-Driven Performance Measurement
   • Define and track KPIs to monitor business outcomes, such as member satisfaction, revenue growth, market share, and risk management.
   • Leverage data analytics to inform strategic decisions, drive continuous improvement, and enhance member value.
   • Regularly report to the CEO and ELT on financial and operational performance, providing actionable insights and recommendations.

Critical Requirements to the role:

• Member-Centric Approach: A relentless focus on delivering value and innovative solutions that meet the evolving needs of business members.
• Outcome Orientation: Proven ability to drive business results while maintaining a strong commitment to member satisfaction.
• Community & Market Engagement: Passion for advancing community development and understanding the local business landscape to deliver impactful solutions.
• Integrity & Ethical Leadership: Commitment to upholding Vancity’s values and ensuring alignment with ethical and responsible banking principles.

Essential Skills and Qualifications:

Core Competencies:

• Strategic Vision & Implementation: You can translate Vancity’s mission into actionable strategies that drive business outcomes.
• Results-Driven Leadership: You demonstrate success in achieving financial targets and optimizing performance.
• Collaborative Influence: You have a proven track record of working cross-functionally to align teams toward common goals.
• Change Management & Agility: You are skilled at leading through dynamic environments and responding to evolving member needs.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Finance, or a related field; an MBA or equivalent postgraduate qualification is preferred.
• Experience: Minimum of 10 years in business banking, financial services, or a related sector, with at least 5 years in a senior leadership role focused on business growth and financial outcomes.
• Skills: Strong strategic thinker with expertise in data analysis, financial performance management, risk assessment, and member-centric service delivery.
• Knowledge: In-depth understanding of business banking products, industry trends, regulatory compliance, and competitive dynamics.

Key Performance Indicators (KPIs)

• Member Satisfaction Score: Maintain a high satisfaction score, reflecting the value of business banking services.
• Net Promoter Score: Maintain a high level of promoters to achieve the desired NPS score for business banking services.
• Revenue & Profitability Growth: Achieve targets for revenue and profitability from business banking products.
• New Business Account Onboarding: Increase and deepen the relationship of new business account members to drive market share growth.
• Operational Efficiency: Improve cost-to-serve and turnaround times, optimizing profitability and the member experience.
• Risk Compliance: Maintain regulatory compliance with minimal risk incidents.

In accordance with BC’s Pay Transparency Act, the expected base salary range for this role is $288,000 – $432,000 plus bonus and benefits commensurate with experience.

Posting Deadline: Posted until Filled

Please note that all shortlisted candidates for this role will be required to complete a background check which includes employment verification, credit check, and a criminal record check. Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.