Executive Director- Retirement Operations

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

Is operations and sales your passion? Are you ready to inspire and motivate a team? Does delivering superior customer service excite you?

Position Overview

Seeking an Executive Director with strong operations leadership experience in hospitality. You'll oversee general management of our retirement residence, delivering a superior "More Living" experience to residents. Join us and be part of an organization that invests in its leaders, recognizing that "people are the heart of our business."

As the Executive Director, you'll lead a high-performing team, fostering a culture of excellence, collaboration, and continuous development. Your expertise in recruiting, training, and mentoring will ensure exceptional service and resident care.

Key Responsibilities

1. Operations Management: Efficiently manage all department operations, ensuring smooth functioning, strict compliance with collective agreements, and optimized fiscal resource allocation. Implement and maintain policies to uphold industry standards and regulations while achieving financial targets with maximum operational efficiency.

2. Sales Leadership: Create a focus on sales and occupancy, ensuring the team collaborates to meet and exceed occupancy targets. Actively promote the residence within the local market ensuring a multi-pronged approach that showcases the residence as the top choice in retirement living.

3. Financial Performance: Set and monitor targets for employee engagement, resident satisfaction, audits, occupancy rates, and net operating profit. Develop strategies to help us surpass targets.

4. Customer Service Advocacy: Build strong relationships with employees, residents, and their families, fostering open communication and continuous improvement. Seek feedback from stakeholders to identify areas for enhancement and implement strategies to achieve our goals.

Perks and Benefits for the Executive Director:

We believe in rewarding our Executive Director for their results, hard work, and dedication. Here are some of the appealing perks and benefits you can expect:

• Competitive Compensation Package: Enjoy a lucrative compensation package including a competitive salary that reflects your experience and expertise and eligibility to our short-term incentive plan.

• Comprehensive Onboarding and Training: We provide an extensive four-week onboarding program designed to equip you with the knowledge, skills, and tools necessary to excel in your role.

• Coaching and Mentoring: Work closely with our Regional and National teams, who will provide guidance, support, and mentorship.

• Dedicated Support: Access to dedicated support staff and resources to assist you in your role.

• Extensive Benefits Plan: Includes comprehensive medical coverage, health benefits, an Employee Assistance Program (EAP), and a RRSP matching program.

• Manulife Vitality Program: Participate in a program that offers exciting rewards and gift cards for a healthy lifestyle.

• Employee Perks Program: Access to exclusive discounts on entertainment, travel, and shopping.

• Generous Time Off: Start with four weeks of vacation per year, along with additional sick and personal days.

• Rewards and Recognition: Celebrate your dedication, hard work, and career achievements through our service awards program.

• Career Growth Opportunities: Clear paths for career progression within the organization.

Skills for Success:

• Self-starter with the ability to facilitate change

• Strong leadership and management abilities

• Excellent organizational and problem-solving skills

• Proficiency in strategic planning and decision-making

• Comprehensive understanding of operational processes

• Effective communication and interpersonal skills

• Financial acumen and budget management expertise

• Experience in optimizing operational efficiency

• Ability to foster a culture of collaboration and excellence

• Knowledge of industry regulations and standards

• Proven track record in achieving operational goals

Your Experience:

• Minimum of five (5) years management experience, preferably in the seniors living industry, hotel, or hospitality-related industry;

• Experience managing a multidisciplinary team in a unionized environment;

• Ability to work flexible hours (evenings and weekends as required);

• Strong understanding of business planning and processes;

• Proven track record of achieving marketing, sales, and financial goals;

• Must provide a complete and current Vulnerable Sector Check (including a Criminal Background Check) within the last six months or be willing to obtain one.

Don’t Meet Every Requirement?

If you’re excited about working with us but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions, and sexual orientations.

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.