Executive Director

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Executive Director provides strong Christian leadership by directing and coordinating all business and program matters in a ministry unit. This includes finance, property, program, funding contracts, information technology, and employee relations.

Accountabilities

NOTE: Not all incumbents perform all the duties described above but perform a similar range of duties.

Job Duties

• Participates with DHQ/THQ consultants in the strategic planning for the ministry unit securing necessary approvals from the Divisional Finance Board/Executive.
• Directs and oversees the annual budgeting process for the ministry unit.
• Facilitates implementation of Territorial standards and best practices reflecting the economic, service, and business environment in compliance with The Salvation Army.
• Ensures all property is inspected and maintained in compliance with applicable legislation; works with the DSBA to prepare all property proposals for presentation to the appropriate boards.
• Oversees or directly manages effective employee/labour relations practices in consultation with the Divisional Director of Human Relations.
• Determines how client care is delivered, anticipates new services/programs, and strives for continuous improvement in programs and client relationships.
• Where applicable, participates in union negotiations as the senior local manager.
• Initiates, maintains, and promotes positive working relationships/partnerships and communications with funders and community stakeholders; works with DHQ to re-negotiate contracts with government funders; works with DHQ/THQ to identify and pursue opportunities to enhance program delivery by seeking new government funding sources.
• Within the ministry unit, analyzes statistical and financial reports for the purpose of strategic planning and reports to the Divisional Finance Board.
• Ensures a spiritual dynamic to all programming.
• Serves actively as the lead member of the management team for the Gateway of Hope and oversees the management team function and meeting schedules.
• Gives oversight to all community ministries programs, ensuring ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
• Develops strategies and recommendations for staff and volunteer development, handles recruitment, orientation, performance management and terminations.
• Develops, recommends, implements, and enforces policies and procedures for Community Ministries programs in consultation with senior management team and/or frontline supervisors.
• Ensures coordination of annual fundraising efforts (Red Shield Appeal, Christmas Kettle Campaign, and Thrift Store).
• Provides visibility for The Salvation Army within the community through service club participation, media relations, public relations, etc.
• May be directly responsible for chaplaincy service.
• Monitors and ensures consistency in case management systems and practices.
• Establishes and maintains a Community Council, recruiting members, setting agendas, taking minutes, and following up on actions arising from meetings.
• May provide direct client care and/or intake services as needed.

Responsibility of Human Resources

• Hires, orientates, trains, evaluates, recognizes, disciplines, and terminates in concert with Territorial standards; submits and acts on incident reports; deals with complaints.
• The incumbent is responsible for the direct and indirect supervision of supervisory staff and non-supervisory staff reporting to a supervisory subordinate.
• The incumbent provides direction concerning current tasks or consults in assignments.
• The incumbent has significant input into human resource decisions; decides on hiring, termination, or disciplinary decisions.
• The incumbent directly supervises 7-8 full-time employees, part-time employees, and/or volunteers.
• Processes timesheets for direct reports.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: n/a

Internal: Communicates with staff and volunteers in the building and with guests/clients of the Ministry Unit.

External: The incumbent will communicate with community members and community groups/organizations (Community Counsel and Partners), and other external agencies. Liaises with Police, funders, court personnel, community agencies, families.

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to: Area Commander.
• Direct reports for this position: Ministry Unit leadership team (over 6 staff members).

Financial And Materials Management

• The incumbent prepares annual budgets or revenue projections for the department; monitors departmental expenditures.
• May liaise with auditors or funding officials when required.
• The incumbent is responsible for consultation on management and monitoring of multi-department or organizational budgets or revenue projections; liaises with auditors or funding officials.
• They establish new policies and procedures pertaining to the management of financial resources.

Working Conditions

• A typical working environment is in an office or within the facility.
• The performance of the job requires frequent keyboarding and sitting for long periods of time.
• The performance of the job requires moderate attention when attending meetings, occasionally brainstorming/planning, reading, and writing reports and when counselling or doing case work.
• The incumbent may experience the following disagreeable conditions:
• Dealing with angry and abusive people.
• Verbal abuse.
• Exposure to bodily fluids, bodily waste.
• Exposure to drugs, alcohol, and solvents.
• Work-related stress.
• Work schedule may impact life (weekends).
• Some travel for meetings and training may be required.
• Carries a cell phone and works on call.
• There is a potential of being exposed to the risk of moderate injury or illnesses when the incumbent is present within the facility due to:
• Physical attacks by others (i.e., being attacked by residents).
• Exposure to infectious diseases.
• Exposure to toxic chemicals.
• Exposure to bodily fluids and liquids/substances like toxic drugs or cleanup materials.
• Sharp objects (i.e., needle sticks, knives, and weapons).
• Other potentially dangerous situations.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Completed an Undergraduate University degree, preferably B.A., B.Sc., or B.Sc.N.
• A diploma/certificate in Human Relations or Human Sciences in addition to a Bachelor’s Degree will be considered as a strong asset.
• An alternative combination of education and experience may be considered.

Experience And Skilled Knowledge Requirements

• A minimum of five years of prior related experience, including supervisory and budget management experience in a not-for-profit social services environment.

Skills And Capabilities

• Attention to detail, problem solving and analytical skills.
• Attention to computer work.
• Attentive listening, empathy to staff, clients, and volunteers.
• Strong skills in MSOffice 365 (Excel, TEAMS, Word, PPT).
• Proficiency in strategic planning, program development and evaluation.
• Successful track record of funding application/negotiation, program administration financial development; ability to build long-term contracts, arrangements, and relationships.
• Operational and service management skills to set clear standards and practices to deliver quality care and service in accordance with accreditation process, intended ministry outcomes, and resources.
• Excellent communication skills (verbal/written) to relate easily to a diverse team of staff and clients and communicate with integrity, authenticity, and transparency to inspire confidence and optimism, maintain trust and confidentiality, and prepare/present information with impact to influence others.
• Managerial leadership skills to lead effective change management, organizational development, and staff engagement to promote excellence and strong teams.
• Sound management skills including setting direction, managing performance, assessing capability; proven ability to establish and maintain productive relationships with community-based organizations.
• Proven experience in developing proactive working relationships with government funder(s), and other funding opportunities.
• Strong financial acumen in analyzing and reporting on business/financial health and risks with excellent analytical and mathematical skills.
• Ability to multi-task within a high-pressure environment.
• Sense of integrity as well as political acumen.
• Creative mindset and belief in ongoing learning and development; ability to work within the mandate of The Salvation Army’s Mission, Vision and Values, exemplifying highly ethical standards of conduct; knowledge, understanding, and a commitment to equity, diversity and inclusion.
• The Salvation Army's (TSA) Criminal Background Check policy stipulates that a criminal background check is required for all new employees. It must also be completed for volunteers who will be in a position of financial trust or authority. Additional screening is required for employees and volunteers who will work with vulnerable persons.
• Upon further review of this position the hiring target range has been modified to $120,000 - $140,000. This is above the pay range listed in the Compensation statement listed below.
• We would also consider reimbursement of moving expenses.

Compensation

The target hiring range for this position is $80,642.91 to $100,803.63 with a maximum of $120,964.36.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.