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Reporting to the Senior Manager, Private Client Advice Claims; the Claims Specialist is responsible for the investigation, evaluation and timely resolution and service of high net worth clients claims. Using expert knowledge to handle complex, high profile claims requiring extra care and attention to resolve which may involve litigation and environmental issues. You will be required to meet clients/witnesses etc. to obtain statements and/or negotiate claims on site on behalf of TD Insurance. This role contributes to the legendary customer experience, maintaining high regard for quality and personalized service for a high net worth client segment. You will work collaboratively with internal and external partners to ensure all claims are appropriately managed and resolved, while mitigating risks and escalations and valuing speed and accuracy.

Additional accountabilities include but are not limited to the following:

1. Use expert knowledge to handle complex, high risk claims that typically take over a year to resolve.
2. Apply claims management principles and procedures in order to manage claims costs and leakage.
3. Identify potential fraudulent claims and handle according to organizational processes/procedures.
4. Work with claim management vendors to maintain service standards.
5. Act as a subject matter expert in their area of expertise to increase knowledge base within claims.
6. Support the timely and accurate completion of business processes and procedures.
7. Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions/activities as necessary.
8. Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
9. Actively manage relationships within and across various business lines/corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements.
10. Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
11. Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
12. Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
13. Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
14. Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest.
15. Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
16. Keep current on emerging trends/developments and grow knowledge of the business, related tools and techniques.
17. Participate in personal performance management and development activities, including cross training within own team.
18. Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
19. Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
20. Lead, motivate and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.
21. Contribute to a fair, positive and equitable environment that supports a diverse workforce.
22. Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Job Requirements:

1. Excellent verbal and written communication skills.
2. Superior client service orientation.
3. Ability to work independently while supporting a team environment.
4. You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment and possess excellent organizational and time management skills.
5. You possess strong typing and computer skills.
6. 5-7 years of Insurance Claims experience, with focus being primarily on property claims.
7. Experience dealing with more complex and larger loss insurance claims is required.
8. Experience in handling liability claims is preferred.
9. Experience with and understanding of high net worth market segment is preferred.
10. Valid driver's License and satisfactory MVR is required for field positions.
11. Travel primarily within the Greater Montreal area will be required with flexibility required to travel to other parts of the province of Qc as needed (for Quebec-based applicants).
12. CIP/FCIP designation is considered an asset.
13. AMF claims adjusting license is required to support Quebec claims.
14. Proficient bilingualism in English and French are required.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development:

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):