Outside Sales Representative

This role is only open for candidates that are legally allowed to work within the Philippines.

DSS is a leading provider of cutting-edge technology solutions, delivering transformative results for clients globally. We work with major businesses, household names, and small to medium-sized enterprises, managing a diverse portfolio of exciting projects. At DSS, we thrive on collaboration, innovation, and excellence, empowering our team to deliver high-quality solutions that bring our clients’ visions to life.

We are seeking a highly skilled and experienced Service Desk Team Leader to manage and guide our service desk team. The ideal candidate will have a strong background in IT support, leadership experience, and a hands-on approach to problem-solving. This role requires the ability to handle calls and escalations while ensuring efficient and effective service delivery.

Duties and Responsibilities:

• Lead and manage a team of 8+ service desk professionals to provide top-notch IT support.
• Act as the escalation point for complex technical issues and ensure timely resolution.
• Monitor and ensure the performance, productivity, and development of the team.
• Ensure compliance with ITIL processes and best practices for service management.
• Drive efficiency by implementing best practices and process improvements.
• Work closely with other IT teams and stakeholders to ensure seamless service delivery.
• Utilize and manage Service Now, Jira Helpdesk, or similar ITSM tools effectively.
• Provide hands-on support when required, demonstrating a proactive approach.

Requirements:

• Proven experience as a Service Desk Team Leader or similar leadership role.
• Strong ability to handle customer escalations and manage service requests.
• Hands-on technical knowledge and willingness to assist when needed.
• Experience working with ITIL frameworks and service management processes.
• Proficiency with Service Now, Jira Helpdesk, or similar ITSM platforms.
• Excellent communication, problem-solving, and organizational skills.