EverHealth - Sr Product Manager

Senior Product Manager, Behavioral Health Solutions – REMOTE (Canada)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are seeking a highly motivated and experienced Senior Product Manager to lead the development and execution of innovative product strategies. This role requires a strategic thinker with a deep understanding of market trends, user needs, and business goals to drive product success. As a Senior Product Manager, you will collaborate cross-functionally to define and execute the product roadmap, ensuring alignment with company objectives.

Responsibilities:

Product Strategy

• Lead the development and execution of product strategies that align with the business objectives and customer needs.

• Work closely with executives and stakeholders to define and prioritize product opportunities.

• Conduct market research, competitive analysis, and customer interviews to inform product vision and roadmap.

• Define and communicate clear product goals, KPIs, and success metrics to ensure alignment across teams.

• Be the champion of the customer, translating customer feedback and insights into product enhancements that drive overall revenue growth through a great user experience.

• Stay updated on industry trends, emerging technologies, and best practices to drive innovation.

• Mentor and provide guidance to junior product managers as needed.

Product Delivery and Project Management

• Manage the end-to-end product lifecycle from ideation to delivery, ensuring timely and high-quality product releases.

• Collaborate with cross-functional teams (engineering, design, QA, etc.) to define product requirements, user stories, and feature specifications.

• Lead the product development process, including backlog management, sprint planning, and release management.

• Work closely with leadership to develop go-to-market strategies, pricing, and positioning.

• Lead product launches and ensure successful adoption through close collaboration with marketing and customer support teams.

• Maintain clear and transparent communication with key stakeholders throughout the product development and delivery process.

• Project manage cross-functional projects that center on product enhancements.

Professional Services Project Scoping

• Oversee the process of creating and managing professional services quotes for customers, ensuring alignment with product capabilities and customer requirements.

• Collaborate with sales and professional services teams to define pricing, scope, and delivery timelines for customized product offerings.

• Develop and maintain quoting templates, pricing models, and service offerings to streamline the quoting process.

• Monitor the effectiveness of service quotes and work to improve the accuracy, speed, and efficiency of the quoting process.

Skills and Experience needed for success in this role:

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field (MBA preferred).

• 5+ years of product management experience, with a proven track record of launching and scaling successful products.

• Strong analytical skills with experience using data to drive decision-making.

• Excellent communication and leadership skills, with the ability to influence cross-functional teams.

• Experience with Agile/Scrum methodologies.

• Proficiency in product management tools (JIRA, Confluence, etc.).

• Deep understanding of UX/UI principles and user research methodologies.

• Strong problem-solving abilities and a passion for building exceptional products.

• Experience with SaaS based product in the field of Healthtech is a plus.

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role is based in Canada – if you’re close to one of our offices, we can set you up in-office or you can work remotely. You will be required to meet in an EverCommerce office from time to time. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. There may be travel required to clients' locations (less than 10%).

Benefits & Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.

• Robust wellness benefits, including an annual wellness stipend.

• 3 weeks of vacation to start, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you.

• Employee Stock Purchase Program.

• Registered Retirement Savings Plan (RRSP) with 4% company match.

• Continued investment in your professional development through Udemy.

Compensation: The target base of compensation for this position is $145,000 - $155,000 CAD in most Canadian locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.