Events Coordinator

Overview

The Events Coordinator is responsible for planning, coordinating, and executing a variety of events, ensuring seamless service from pre-event planning through post-event follow-up. This role requires close collaboration with sales teams, internal departments, and clients to deliver exceptional event experiences. Additionally, the Events Coordinator will contribute to revenue growth by securing event-only business, upselling services, and identifying opportunities to enhance event offerings.

Responsibilities

• Plan and execute a wide range of events, including elopements, weddings, corporate retreats, and social gatherings, ensuring all details align with client expectations.
• Act as the primary liaison between clients and internal departments, ensuring clear communication through banquet event orders, group resumes, rooming lists, and other key documents.
• Conduct and coordinate on-site tours for potential clients to showcase the venue’s offerings.
• Greet and assist clients during events, ensuring smooth transitions between planning and execution phases.
• Collaborate with the Sales and Catering Division to enhance the guest experience through meticulous event planning and seamless execution.
• Serve as the main point of contact for event organizers and team members, offering solutions and support as needed.
• Maintain strong relationships with third-party vendors, including spa services, local attractions, and hotel outlets, to enhance event offerings.
• Provide on-site support to event planners, vendors, and banquet leaders, ensuring all elements align with client expectations.
• Foster a positive work environment, encouraging learning and development within the Events Team.
• Review and finalize client invoices, ensuring accuracy and compliance with contractual terms.
• Manage group room blocks and meeting spaces for assigned events, optimizing space usage and logistics.
• Identify operational challenges and work with internal teams to develop solutions that enhance event success.
• Gather post-event feedback from clients and departments to refine future event planning and execution.
• Address guest concerns or issues, offering prompt solutions to enhance customer satisfaction.
• Lead weekly planning meetings with relevant departments to align expectations and review upcoming events.
• Assist in sales efforts by promoting additional services and products to maximize event revenue.
• Perform other job-related duties as assigned.

Qualifications

• Minimum of 2 years of experience in event planning, banquet coordination, or a related hospitality role.
• Previous experience in food and beverage service, with a strong understanding of banquet operations.
• Proven ability to manage multiple events simultaneously, demonstrating strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients, vendors, and team members.
• Self-motivated, detail-oriented, and capable of working independently in a fast-paced environment.
• Strong leadership abilities with a proactive, solution-focused approach to challenges.
• Familiarity with event management software, such as Opera, Silverware, or comparable platforms, is an asset.
• Ability to lift and carry up to 30 pounds.
• Flexibility to work varied schedules, including mornings, evenings, weekends, and holidays, based on event demands.
• Knowledge of liquor laws and health and safety regulations related to event planning and hospitality is an advantage.
• Degree or diploma in Event Management, Hospitality, or a related field is preferred but not required.

This role is ideal for a detail-oriented, customer-focused professional with a passion for creating exceptional event experiences. If you thrive in a dynamic environment and have a strong background in event coordination, we encourage you to apply!