Event Coordinator

The Events Coordinator is responsible for achieving hotel revenue, profit, and customer satisfaction goals by negotiating group business and coordinating the execution of the business with other departments.

Core Competencies:

• Customer Focus
• Communication
• Energy & Stress
• Analytical Thinking
• Negotiation
• Networking and Relationship Building
• Team Work
• Results Orientation
• Problem Solving
• Accountability and Dependability
• Ethics and Integrity
• Attention to detail

Key Job Responsibilities:

• Creating memorable experiences for our clientele by providing efficient and courteous service.
• Responsible for the day-to-day interaction with clients (telephone and walk-ins) for catering functions, social events, and conferences.
• Handle the execution of groups with regards to food & beverage, audiovisual, room blocks, and any other necessary arrangements.
• Ability to focus on customer satisfaction, deliver internal guest communication, and understand revenue management.
• Plan, up-sell and coordinate the details of the event with clients, including space requirements, function times, equipment, menus, and billing instructions.
• Promote the hotel through telephone calls, emails, and mailings.
• Prepare weekly banquet event orders for incoming catering clients and communicate all pertinent information to other departments.
• Conduct site meetings with clients and attend and/or assist hotel functions when needed.
• Take initiative to anticipate and exceed guest’s expectations.
• Follow up on guest satisfaction and share this information with the entire team.
• Coordinate credit for catering customers with the Controller and accounting associates.
• Adhere to sales and catering policies and procedures.
• Any other duties and projects as assigned.

Requirements:

• Previous Sales & catering experience is required, minimum of 2 years’ experience in a high-volume office setting is a must.
• Hospitality experience is definitely an asset.
• Knowledge of Saskatoon, Hotel, and Tourism industry is an asset.
• Must be proficient in Microsoft Word, Excel, and PowerPoint.
• Experience in setting and meeting achievement-oriented goals and standards.
• Ability to prioritize and meet deadlines.
• Exceptional attention to detail and follows through.
• Strong time management and organizational skills.
• Capable of working under pressure and remain flexible in a dynamic work environment.
• Demonstrated strong communication and problem-solving skills.
• Has a strong customer service focus and is able to implement it on a day-to-day basis.
• Displays a positive attitude, maintains enthusiasm, and celebrates success.
• Listens to all sides of an issue to achieve a successful solution that benefits guests and associates.

Work Conditions:

• Manual dexterity required to use desktop computer and peripherals.
• Interacts with employees, management, and the public at large.
• Noise, due to ringing phones, is unavoidable.
• Overtime may be required.
• Fast-paced environment and position.

Job Types: Full-time, Permanent

Pay: From $35,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• SalesForce_Amadeus: 1 year (preferred)

Work Location: In person