European Spanish Speaking Customer Service & Operations Agent

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus, and Sportelligent, we are the driving force behind the world-renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations, and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office-based, hybrid, and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

Are you an experienced iGaming customer service agent?

Dafabet is a leading betting and gaming company, employing more than 2,000 employees globally and went live in Spain over four years ago. We are a small office in Malta, but we want you to be a big part of it.

What you'll be getting up to:

• Your primary objective is to assist customers through live chat, email, etc.
• You prioritize a good, quick response to customer queries.
• This is an opportunity to gain experience in other areas; like a football match, it’s a job of two halves.
• A significant part of this job is to assist outside of your customer service role. You will use your knowledge of the Spanish market to help with promotions, marketing, and product improvements.
• Flexibility with shift work, including weekends and evenings.

Key responsibilities:

• Delivering consistently exceptional customer service and ensuring first-time resolution, whether resolving complaints, issues, or information requests.
• You feel pride in and take responsibility for your country market; improving the service, the website, the product, and the promotions for your market.
• Keep up-to-date with products, promotions, and betting opportunities offered.
• You gather customer feedback and work with Marketing, Design, Product, and IT teams to improve the service offered to your market.
• You recommend initiatives and communicate your ideas clearly and incisively.
• You assist with Payments and Compliance duties for DafaSpain and LatAm territories.
• You help translate the content, promotions, and product material.
• Assist the Operations Manager and Marketing Manager in managing the website.
• Assistance in dealing with customer service duties for Latin American territories as required daily.

Required skills and experience:

• Online betting and/or gaming experience.
• Excellent written and verbal communication skills in European Spanish - Portuguese language desirable.
• Customer-focused, with a passion for helping others.
• Pro-active in recommending improvements and taking ownership of your market.
• You are consistent, reliable, and work to a high standard.

**Applications in English only please

Diversity & Inclusion

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do; it’s also the smart thing.