Environmental Supervisor

Let us welcome you home to Summerwood Village in Sherwood Park, AB.

Optima Living operates Independent Living, Assisted Living, Supportive Living, and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo: “Let us welcome you home.” All of us here feel it is an honour to work with our residents, and we advocate a resident-centered approach where the Resident is the focus of all our endeavours.

Working with the General Manager, you will directly supervise employees involved in the provision of culinary (dining), housekeeping, and laundry services. This includes hiring, training, and performance management of these employees. You will foster and promote new initiatives; interpret, implement, and evaluate policies and procedures; and monitor and evaluate service delivery.

Responsibilities

• Creating an incredible dining experience for our residents and guests.
• Creating a warm and positive dining experience through customer-service excellence in every interaction.
• Supervising, leading, scheduling, and motivating dining room staff.
• Serving meals with flourish, according to proper food-handling procedures.
• Preparing in-service training and completing inventories as assigned by the manager.
• Maintaining and managing standards of service in the dining room.
• Assisting the Executive Chef in hiring Servers.
• Supervising and mentoring the Hospitality Services teams in the provision of high-quality client-centered services.
• Following policies, procedures, and industry standards aligned with the Optima Way.
• Leading the delivery of flexible hospitality services in support of resident service.
• Developing and adjusting cleaning and laundry schedules, overseeing, and evaluating completion of housekeeping and commercial laundry services.
• Developing guidelines and protocols for the safe use and deployment of commercial laundry equipment, vacuums, extractors, floor polishers, and chemical/ware-wash/detergents.
• Reviewing all resident and family feedback to ensure services are realigned when necessary to meet customer expectations.
• Conducting monthly meetings with staff to ensure efficiencies, health and safety, and company procedure compliance.
• Collecting and maintaining statistical information used to evaluate overall hospitality program effectiveness, client satisfaction, and compliance with program objectives.
• Championing hospitality quality improvement initiatives by conducting service audits, interpreting results, and making recommendations for improvement to the General Managers.
• Supporting General Managers in financial management of culinary and housekeeping supplies and services, including exploring and reporting on monthly variances and overseeing month-end inventory.
• Other responsibilities as assigned.

Qualifications and Experience

• You have restaurant or hotel serving experience, along with your Food Safe Level 1, Serving it Right, and WHMIS certifications.
• You have 3 years of experience as a server team leader or similar position in the hospitality or seniors living industry.
• You demonstrate the ability to supervise, coordinate, and plan the day-to-day operation of the dining room.
• You’re upbeat and positive, bringing good energy day to day.
• You can hit the ground running in a fast-paced environment, solving problems like a true pro.
• You’re a detail-oriented person, an excellent communicator, and a customer service superstar.
• You understand and respect the needs of seniors, their families, and the professionals engaged in their care.

Conditions of Employment

• Food Safe Certification
• Clear Police Information Check
• Clear Vulnerable Sector Check
• COVID-19 vaccination proof. This requirement may be waived if you have received an exemption through the provincial government.