Entry Level Fraud Admin (Remote - Big 5 Bank)

Our client, one of the big 5 banks in Canada, is looking to hire entry level fraud administrators to help assist their Fraud team on a fully remote (work from home basis).

Please note - this is an entry level role with entry level duties, and entry level pay rate.

The Fraud Administrator will be responsible for reviewing and analyzing debit and credit card accounts to identify transactions on statements. This role involves manual review and tracking of credits from statements, ensuring accurate tracking for future remediation efforts by the reconciliation team. The position is repetitive and requires handling a high volume of accounts daily (approx 140 accounts/day).

Key Responsibilities include, but are not limited to the following:

• Conduct manual reviews of debit and credit card accounts previously flagged for fraud where a credit has been applied.
• Track investigations using various applications and enter results in Excel to be sent to reconciliation team.
• Navigate between multiple applications (TS2, IRIS) to review transactions.
• Ensure accuracy and quality of work, meeting daily volume targets (70-80 accounts per day).
• Maintain detailed records for future remediation by other internal teams.

Must Have Experience/Skills:

• 6+ Months of Recent and Relevant Back Office Banking Experience (Duties related to Fraud/Compliance/AML)
• Strong Computer Skills/Knowledge (Microsoft Office Suite, Teams, Etc.***Excel Test will be administered)
• Strong Communication Skills (English - Written/Verbal)

Pay And Benefits:

The pay range for this position is $23.00 - $23.00/hr.

Workplace Type:

This is a fully remote position.