Enrolment Assistant

Provides support with customer service, data entry, document management, file management, and clerical services.

MAJOR DUTIES & RESPONSIBILITIES

• Creates and maintains student and course records (paper and electronic) primarily through data entry into a student enterprise system; examples include entering admission applications, admission of students to open programs, course registration data and records cleanup.
• Responds to student, parent, staff/faculty and community enquiries received by phone, email or in-person and works collaboratively with colleagues to find resolution.
• Assists with the creation and maintenance of operating manuals and internal documentation.
• Opens and distributes departmental mail.
• Maintains knowledge of TRU policies and procedures, especially those relating to academic matters (admissions, registration, graduation, convocation, etc).
• Generates standard communication such as, but not limited to, acknowledgement letters, admission offers, follow-up letters, registration data forms, and confirmation of enrolment.
• Supports large scale communications for designated office.
• Identifies and brings forward potential issues with application, registration and records information.
• Generates a variety of reports including prospect, applicant, registration and graduation reports.
• Assists with designated office initiatives related to annual enrolment cycles and awareness campaigns.
• Provides clerical duties for the designated office.

REPORTS TO

As designated by department

QUALIFICATIONS

EDUCATION

• Grade 12 plus one year Certificate, i.e., Legal Office Assistant, Medical Office Assistant, Administrative Assistant (or equivalent)

EXPERIENCE

• Two years' related experience working in an educational, clinical or legal setting, preferably in a post-secondary institution, including one-year experience with relational database software, Microsoft Office, and personal information management tools, i.e., Microsoft Outlook

REQUIRED SKILLS, KNOWLEDGE OR ABILITIES

• Demonstrated ability to perform word processing and data entry at 45 wpm
• Alphanumeric data entry speed of 90 net keys per minute
• Demonstrated ability to deal in a positive, courteous and tactful manner with students, faculty, staff and members of the general public in an interculturally sensitive environment
• Demonstrated ability to communicate effectively both verbally and in writing
• Ability to operate related equipment such as document scanners, printers, photocopiers, and fax machines
• Ability to follow established procedures
• Ability to accurately enter high volumes of data in a high pressure environment
• Ability to recognize errors, verify and correct data or bring errors forward for review
• Ability to work in a team environment
• Demonstrated ability to deal with difficult customer service situations
• Intermediate skills with Word and Excel
• Demonstrated ability to run system generated reports
• Demonstrated ability to work with enterprise relational databases (e.g. Banner)

WORKING CONDITIONS

• Sitting at desk and computer for periods of time
• Long periods of customer service, often with individuals who are under stress and/or in distress
• Exposure to perfumes and other scent related products on a regular basis