Enrolment Advisor, Westshore - (P0512)

Be part of an innovative, dynamic organization

At Royal Roads University we pride ourselves on creating a work environment that mirrors the philosophy and values that underpin the programs we offer our learners. The curricular themes of leadership, conflict management, sustainability and entrepreneurship are ingrained in the structure and daily operation of our university.

A career at Royal Roads University means being part of an innovative, dynamic organization. You will have the opportunity to contribute to a workplace culture where we value creativity, accountability and caring, and where teamwork, service excellence, innovation and having fun are the norm, not the exception. Take the first step in joining our team by browsing our current employment opportunities.

Royal Roads University is located on the traditional lands of the Lekwungen-speaking Peoples, the Songhees and Esquimalt Nations. This land has been part of the fabric of the life of Indigenous communities long before Hatley Castle was built, and it will be long into the future. It is with gratitude that we now learn and work here, where the past, present and future of Indigenous and non-Indigenous students, faculty and staff come together. Located in one of Canada’s most beautiful National Historic Sites, RRU is just minutes from downtown Victoria, British Columbia and is surrounded by old growth forest and awe-inspiring ocean and mountain views. RRU is a special-purpose university that delivers high-quality applied and professional programs. Established by the provincial government in 1995 through the Royal Roads University Act, RRU was created with a unique mandate and governance structure to respond to the labour market needs of British Columbia. RRU has over 34,000 alumni in 92 countries. With a reputation for innovation, RRU is a leader in the delivery of blended learning programs, which combine intensive residency experiences with online course work.

Requisition # P0512

Job Title: Enrolment Advisor

Division Department: Royal Roads University -> Office of the Vice President, Academic & Provost -> Student & Academic Services -> Student Services -> Enrolment Services

Recruitment Type: Regular Full Time

Category: Student Services

# of Hires Needed: 1

Closing Date: January 28, 2025

Job Description: Reporting to, and under general direction of the Manager, Enrolment Services, your primary responsibility is to facilitate the coordinated implementation of the university’s prospect engagement strategy, while safeguarding the standards and ethics of Royal Roads University.

The role of an Enrolment Advisor involves providing information, guidance, and support to help incoming students make informed decisions about their academic and career paths. They advise on admission qualifications and enrolment criteria, ensure timely expedition of information requested, and refer to other university services as appropriate. Enrollment Advisors engage with prospective and current students through phone calls, emails, and in-person and online meetings, as well as large group sessions. Enrolment Advisors focus on Customer Relationship Management principles to understand prospect, applicant and student needs. They are often the first point of contact between individuals and the university, and they work to foster and maintain positive professional customer relationships built on trust. Enrolment Advisors also participate in various recruitment events, and assist with activities or projects related to planning, reporting, promotion and other enrolment and retention initiatives.

Job Requirements:

• Undergraduate degree in business or communications and three to five years experience in a post-secondary environment (preferably in the areas of student/academic advising, recruitment, counseling or similar), or an equivalent combination of education, training and experience.
• Excellent interpersonal, written and verbal communication skills (presentation skills are a benefit).
• Demonstrated intercultural competence and practical experience working with individuals and groups from different cultural backgrounds.
• A dedicated service orientation when dealing with all internal or external clients (i.e., potential students/prospects, applicants, family members of prospects, current students, alumni, associate faculty, fellow RRU staff, agencies, etc.).
• Excellent working knowledge of Microsoft Office and the ability to easily adapt to new software and systems.
• Ability to multi-task while remaining process-driven and outcomes oriented.
• Ability to build and maintain positive relationships with internal and external clients and stakeholders.
• Ability to work independently or in a high-performance team with minimal supervision.
• Be a disciplined self-starter, taking initiative where appropriate.

An ideal candidate would also possess:

• Knowledge of the University, its programs, and the RRU learning experience.
• Familiarity with database management software such as Agresso and Microsoft CRM (preferred but not required).
• Some occasional over-night travel may be required.

Additional Information:

This is a regular, full-time position working 37.5 hours per week. This position has been evaluated at MPT-A with a salary range of $64,409 (minimum) to $75,677 (midpoint) to $86,945 (maximum) per annum. Employment offers will normally be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity. The University is pleased to offer a comprehensive benefit package. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.

While Royal Roads University values all applications we receive, only those candidates shortlisted for further consideration will be contacted. Please note that all qualified candidates are encouraged to apply. However, you will need to be legally eligible to work in Canada for the duration of the employment contract. If you require any form of accommodation throughout the recruitment process, please contact us directly at human.resources@royalroads.ca attention: Abbi Rogers or 250-391-2600 extension 4408 so we can offer you individualized assistance and ensure equity in our recruitment and hiring process. ALL COMPETITIONS WILL CLOSE AT 10.00 P.M. ON THE DATE OF CLOSING.