Enrollment Specialist (Intake Coordinator)

About myPlace Health

myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.

Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.

myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.

About This Role

Are you someone who loves connecting with people, making a meaningful impact, and being part of something that truly matters? As an Enrollment Specialist with myPlace Health, you’ll have the special opportunity to help bring our PACE (Program of All-Inclusive Care for the Elderly) services to underserved communities across Los Angeles County—ensuring that older adults can live fuller, more independent lives with dignity and support.

In this vital role, you’ll be the warm and welcoming bridge between prospective participants, their families, our Outreach Specialist, and our caring Interdisciplinary Team (IDT). You’ll guide new participants through the enrollment process with compassion, clarity, and purpose—making sure they feel supported every step of the way.

This is more than just an administrative role—it’s a chance to help build and shape a program that will uplift the lives of our frail elderly neighbors. Your work will directly support our mission to expand access to holistic, high-quality care—and help ensure that those who need us most are not only seen but truly cared for.

If you’re someone who finds joy in meaningful conversations, thrives in a collaborative environment, and wants to make a lasting difference in the lives of older adults, we’d be honored to meet you.

What Does Success Look Like As A Enrollment Specialist?

• Collaboration & Teamwork: Partner with our Outreach Specialist to create a seamless and successful enrollment experience.
• Interdisciplinary Coordination: Work closely with our Interdisciplinary Team (RN, LVN, Provider, Home Care, and Transportation Coordinator) to ensure participants have a smooth and supported transition into the program.
• Attention to Detail: Maintain up-to-date documentation in our CRM system and ensure every record is accurate and complete.
• Regulatory Compliance: Follow all DHCS and CMS regulations and policies to ensure ethical marketing and enrollment practices for our PACE program.
• Goal-Oriented Mindset: Collaborate with the Outreach Specialist and Center Director to meet and exceed enrollment goals, bringing new participants into our caring community.
• Participant Retention Support: Assist the Center Director with retention strategies or serve as an engaged member of the retention committee to help our participants continue to thrive.
• Organizational Support: Request necessary medical records from participant providers as needed by the Enrollment Team.
• Community Engagement: Attend community events with the Outreach Specialist to share the PACE program and connect with potential participants.
• Process Excellence: Ensure timely processing of enrollments while meeting all documentation and procedural standards set by DHCS and CMS.
• Audit Readiness: Participate in all PACE audits and help uphold our commitment to transparency, accountability, and excellence.
• Relationship Building: Provide warm and informative phone screenings, conduct engaging tours of our facility, and make thoughtful home visits to help prospective participants feel welcome and informed.
• Flexibility & Team Spirit: Embrace additional responsibilities as needed—we’re a team that lifts each other up!

What Does An Ideal Candidate Look Like?

• Healthcare Collaboration Experience: You’ve worked alongside medical professionals and understand how to coordinate with clinical teams in a respectful and effective way.
• Geriatric Care Knowledge: You’re familiar with intake processes and geriatric assessments, and bring sensitivity and insight when working with older adults.
• Case Management Expertise: You’ve provided thoughtful, person-centered case management services and know how to support individuals through complex systems.
• Clear & Compassionate Communication: You have excellent written and verbal communication skills and can connect meaningfully with both internal teams and external participants.
• Tech-Savvy & Organized: You’re comfortable using CRM software to keep track of your work and maintain detailed, accurate records.
• Experience with Older Adults: You’ve worked with frail elderly populations—ideally for at least one year—and understand the care, patience, and flexibility required.
• Self-Starter with Heart: You’re highly motivated, can work independently with minimal supervision, and bring positivity and purpose to your day-to-day work.
• Educational Foundation: A bachelor’s degree in Healthcare, Business Administration, or Marketing is preferred, but we value relevant experience and a passion for learning just as much.
• Reliable & Ready to Drive: A valid California driver’s license, reliable transportation.
• Language Skills are a Plus: Bilingual abilities are highly valued—especially English/Spanish, English/Cantonese, English/Mandarin, or English/Vietnamese—to better serve our diverse community.
• Committed to Safety: Proof of current CPR/BLS certification is preferred—or you’re willing to obtain it within 60 days of being hired.

Pertinent Information For This Role

• Your Schedule: Monday through Friday, 8:00 AM to 5:00 PM—giving you evenings and weekends to rest, recharge, and spend time with those you love.
• Where You’ll Be: You’ll get to spend your days out in the community, serving participants in Compton and the surrounding areas. It’s a wonderful way to stay connected to the people we care for and the neighborhoods they call home.
• Hybrid Flexibility: This role offers a nice blend of being out in the field and working from home—so you can stay engaged, energized, and balanced throughout your week.
• We’ve Got Your Back: Mileage reimbursement is provided for all work-related travel, because we know every mile matters when you’re making a difference.

$22.12 - $31.10 a year

What's in it for you?

myPlace Health offers a robust compensation package for this role that includes cash compensation and other total rewards. Base pay is based on several factors including but not limited to education, relevant work and industry experience, certifications, and location of the role. Onsite roles include appropriate geographic adjustments, while remote roles are typically priced off national pay data.

A Workplace Recognized for Excellence: We are proud to be Certified as a Best Place to Work in 2025, reflecting our commitment to a supportive, inclusive, and rewarding work environment where every team member is valued and empowered to make a difference.

Competitive Incentive Plan: Performance-based incentive plan that is beyond the industry standard.

Growth and feedback opportunities: Enjoy two performance reviews each year (if applicable), designed to support your professional development and celebrate your contributions to our team's success!

Preparing you for retirement: 401k with Employer match.

Medical Plans to fit your needs: Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents.

Ancillary benefits to meet your other needs: Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team.

Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year.

Professional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunities.

Making your home office comfortable: A one-time stipend towards setting up your home office, if applicable.

Family friendly environment: Family friendly policies, including paid new parent leave and new child care stipend.

Your Application

Please submit your resume/CV.

Our Commitment to Diversity, Equity and Inclusion

At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

COVID-19 Vaccination Policy

At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.

Beware of Scams and Fraud

Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/