Enquiry Clerk (Temporary Full-Time Position)

Work Remotely Within the Province of New Brunswick (subject to our Remote Work Directive)

The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Culture is the heartbeat of the organization. The stronger it is, the further we go! Selected by our employees, our WorkSafeNB values shape our culture. We put our values of Accountability, Collaboration and Trust into ACTion. We demonstrate accountability by taking pride in and ownership of our work so we can take care of our clients and other New Brunswickers. Through collaboration, we build strong partnerships and innovate to achieve better outcomes. Trust guides our organization; we lead and listen with empathy and embrace diversity, inclusion and belonging. These ACTions shape us.

WorkSafeNB is accepting applications for a temporary full-time position of Enquiry Clerk. The term of this full-time assignment is 12 months. The hours of work are 35 hours per week, 7 hours per day, Monday to Friday between 8:00-4:30 PM.

Reporting to the Manager, Enquiries, you will answer enquiries on claim and other related issues relative to the business of WorkSafeNB.

Your key areas of responsibility include:

• Screening and transferring calls that cannot be resolved to the appropriate staff within the department.
• Updating and keeping current on information that affects WorkSafeNB and its clients and the public.
• Using software for the purpose of obtaining claims and employer-related information.
• Updating client information as requested.
• Making outbound calls as a means of assisting our clients.
• Recording events and sending messages for the maintenance of a claim or reporting workplace accidents.

You embrace our Core Competencies:

• Accountability
• Collaboration
• Adaptability
• Client-Focused Service

You as the ideal candidate must possess the following qualifications:

• A high school diploma as a minimal educational requirement.
• Knowledge of MS Software particularly Word and Excel.
• Excellent communication skills.
• Contact Centre experience would be considered an asset.

Written and spoken competency in English and spoken competency in French is required.

Hourly rate is $21.91.

Your primary workspace will be from your in-home office, with the occasional expectation of in-person meetings; for that reason, working from outside the province or country is not permissible.

If you are interested in pursuing this opportunity with WorkSafeNB, please apply online at www.worksafenb.ca by March 5, 2025.

We thank all those who apply; however, only those selected for further consideration will be contacted.