Engineer - Level 3-Daily

Engineer - Level 3
Location: Montreal QC Hybrid
Duration: 0-12 month(s)

The Client Analyst ("Analyst") is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT Client. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.

Responsibilities:

1. Level 1 and 2 Support
   Active monitoring of production activities
   Perform remediation steps when required
   Interface with external IT communities to resolve incidents
   Work with development community for Level 3 incident escalations
   Log work and effort in support tracking application and work with team and management to reduce recurring issues
   Available for after-hours support activities, when necessary
2. Change and Request Management
   Responsible and accountable for changes to the production environment for NAR applications
   Work with development community for release prioritization
   Ensure that requests for change adhere to Group and Department Policies
   Available for after-hours and/or weekend change activities, when necessary
3. Reporting & Special Projects
   Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
   Regular reporting to line manager for prioritization and escalation
   Conduct and participate in meetings with related communities
   Perform control result analysis and reporting and take corrective actions as needed
   As required, take up project management responsibilities for special projects

Minimum Required Qualifications
5 or more years of professional experience as a Functional Support Analyst and/or similar role
Experience in Banking / Financial sector with knowledge of financial products
Backoffice Settlements Systems experience preferred.

Preferred Qualifications:
Unix/Linux hands on experience with knowledge of day-to-day commands
Knowledge/experience in SWIFT and message types of MT/MX
Basic knowledge of financial products (Bond, IRS, Swaps etc)
Knowledge/experience in Oracle, CFT, Dynatrace
Scripting and automation (Shell, Autosys, Ansible, Tower, Jenkins)
Strong analytical and problem-solving skills.

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