EMR Education Specialist, HealthTech

OSCAR Pro, a leading Electronic Medical Records (EMR) platform in Canada, is part of the WELL Health Technologies family. Initially developed by McMaster University’s Department of Family Medicine, OSCAR Pro was built on a foundation of collaboration to improve healthcare delivery and patient outcomes. We have integrated innovations from various OSCAR service providers to offer a robust, secure, and versatile solution tailored to the diverse needs of clinics of all sizes.

Our platform empowers healthcare providers by streamlining administrative tasks, enhancing clinic efficiency, and enabling more time for patient care. With features like digital patient engagement, secure messaging, and seamless integration with other healthcare systems, OSCAR Pro reduces the administrative burden on clinics and improves the overall patient experience.

Our mission is to empower practitioners to deliver high-quality care while spending less time on administration. By providing cutting-edge digital tools, we ensure that healthcare professionals can focus on what truly matters—improving patient outcomes and experiences.

Who we need

We are hiring an EMR Education and Onboarding Specialist, HealthTech to join our Implementation team. In this role, you will contribute to the department’s success by guiding healthcare organizations through the onboarding process for OSCAR Pro. You will be responsible for developing and delivering virtual client training programs, ensuring that all onboarding and training activities align with client needs and regulatory requirements. You will collaborate closely with internal teams, clients, and other stakeholders to facilitate a smooth and successful onboarding experience.

This remote opportunity supports clients across Canada.

What’s in it for you

• Impact: You will play a crucial role in helping healthcare providers deliver better patient care and improve efficiency in busy practices. By ensuring that clients are effectively onboarded and confident in using our platform, you will go beyond just meeting their needs—making a tangible difference in the healthcare industry that ultimately improves patient health outcomes.
• Flexibility and Influence: You will be part of a collaborative and inclusive culture where every contribution is valued. Your insights and ideas will help shape our onboarding and training services, drive continuous improvement, and adapt to the evolving needs of our clients. You will be able to propose and implement new training solutions, explore ways to automate processes and influence how we support our clients. Additionally, you will identify and address gaps in our programs, create automated training modules, and develop comprehensive documentation for internal and external audiences.
• Growth and career development: You want to grow—your skills, your career, and your impact. We offer you the opportunity to advance within OSCAR Pro or across other businesses within the WELL Health Group. You will receive support from your manager and direct coaching to help you reach your full potential.

In this role, you will focus on:

• Client management: You will be a dedicated point of contact for clients, working with them to assess their requirements and customize the onboarding process to fit their workflows and business practices. You will build strong relationships with clients to understand their unique needs and challenges during the transition. You will provide continuous support and troubleshooting throughout the onboarding phase, addressing client concerns and ensuring high satisfaction. You will regularly communicate progress updates to clients and other stakeholders.
• Onboarding management: You will lead the EMR onboarding process from start to finish, including initial planning, scheduling, and execution. You will simultaneously monitor the progress of multiple onboardings and data migration projects, identifying potential roadblocks and taking proactive measures to ensure delivery on time. You will manage timelines and milestones to ensure a smooth transition to the EMR platform.
• EMR Setup and Configuration: You will assist clients in configuring the EMR system and customizing system settings to optimize performance and usability based on client preferences. You will collaborate with the EMR Data Migrations team to ensure accurate data transfer and system readiness.
• KPI Management: You will monitor performance metrics to ensure that training goals are met and proactively address any areas for improvement. You will work closely with other departments, such as Product Development, Customer Support, and Sales, to ensure up-to-date training materials align with company goals.
• Training program development: You will assist in the development and execution of client training programs, including live, interactive webinars for clients, on-demand training videos, and a series of structured courses that provide certification for clients. You will develop and distribute user guides and other resources.
• Logistics: You will manage scheduling and calendars through online booking systems, avoiding conflict and meeting the demands of clients and internal stakeholders. You will maintain accurate records of training sessions, client interactions, and progress reports.
• Quality assurance: You will gather feedback from clients and team members to continually improve onboarding and training programs and processes. You will ensure that all activities comply with healthcare standards and regulations, such as PHIPA. You will stay updated on the latest EMR features, healthcare regulations, and training techniques to enhance your effectiveness in the role.

You bring:

• The SaaS experience: You have experience in onboarding, client success, change management, or customer support roles. You have strong end-to-end project management skills and can work collaboratively as part of a cross-functional team. Experience in healthcare or EMR systems and familiarity with healthcare workflows, patient management, and regulatory compliance would be an asset.
• The training delivery expertise: You have exceptional communication skills, including an ability to engage your audience virtually or in person in pre-recorded or live sessions. You can translate highly technical concepts for a non-technical audience. You have outstanding documentation skills and a proven ability to create training materials, user guides, presentations, and other resource materials to support clients in onboarding and using new technologies.
• The consultative approach: You believe in the power of a thorough and timely onboarding and education process and have successfully delivered high-quality end-user technology training and configuration support. You can connect and build trust with client teams at any level, influencing them without authority and engaging them to understand and meet their needs. You are client-outcome driven and can pivot your focus to troubleshoot and resolve issues, manage client escalations and remove barriers.
• The technical skills: You are proficient with MS Office, scheduling tools, training software, and virtual meeting or learning spaces. Familiarity with EMR systems and healthcare workflows is an advantage.
• The flexibility: You can adapt and adjust to the changing needs of clients and the availability of support staff. You are willing and able to work outside standard business hours as needed and can travel occasionally to client sites.

Join us in revolutionizing healthcare through technology.

As a scaling company backed by WELL Health Technologies, we are expanding rapidly across the country. At OSCAR Pro, we are driven by a passion to make a lasting impact on the healthcare system. Our team is dedicated to building resilient, compliant, and easy-to-use technology that transforms how care is delivered.

Transformation starts with a strong team.

We believe that empowering our team members is critical to success. At OSCAR Pro, we foster a culture of respect where every individual feels valued, included, and supported to reach their full potential. Our workplace embraces diversity and prioritizes the well-being of our team and the communities we serve.

We offer a remote-first work environment, opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group, and a supportive culture that balances professional success with personal well-being. Whether you are driving projects that shape the future of healthcare or focusing on your development, we are here to support you.

Your ideas can make a real difference—not just in our organization but in the lives of patients and healthcare providers across Canada.

TO APPLY:

Interested in applying but worried you don't have it all? We know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply.

What you can expect from our interview process:

• A virtual interview with:
  • a Talent Advisor to discuss your experience and interest in the role.
  • the Director of Client Accounts to learn more about the role and team.
• A virtual interview with the Director of Client Accounts, and the Team Leads for Onboarding and Education. This will be an opportunity for you to present your results from the case study exercise ask further questions about the role, day-to-day accountabilities, career development, and growth opportunities.

We are committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success! Accommodations are available on request for candidates taking part in all aspects of the selection process.