Employment Consultant - Youth (2025-185-CP)

Employment Type: Permanent Full-Time, Bargaining Unit

Work Hours: 35 hours/week (M-F 8:30am-4:30pm OR 9:00am-5:00pm)

Work Setting: Exclusively Onsite - 815 Danforth Ave

Salary: External Rate G7: $53,037.02
Internal Rate G8: $54,119.70

Application Deadline: March 24, 2025 by 11:59 pm

Competition #2025-185-CP

Position: Employment Consultant - Youth

Program Overview – Integrated Employment Services, Community Programs
The Employment Consultant-Youth is a shared role between the Integrated Employment Services (IES) program and an employment program dedicated to newcomer youth. The Employment Consultant-Youth is part of a high-performance team that improves communities, families, and individual lives through effective access to employment. Working at a local Integrated Employment Services Centre or other sites in the City of Toronto, they rapidly help youth, aged 18-30, to prepare for, gain better access to employment, and find quality, sustainable employment.

What You Will Do

• Build rapport and an emotionally supportive context for each client to feel trusting, engage readily in the job search process, and believe in their own success to obtain employment. Help clients build their motivation and confidence.
• Ensure clients understand the Integrated Employment Services approach and the value of services provided, particularly retention support.
• Create equity in all aspects of service delivery, striving for inclusion and equitable outcomes for all jobseekers who come to WoodGreen.
• Collaborate as a team with the other Employment Consultants–Youth and the Practice Lead for Youth to develop and deliver employment workshops tailored to the needs of newcomer youth and other youth populations and to coordinate mentorship opportunities for clients.
• Manage a caseload of jobseekers, in various stages of job readiness. Using excellent time management and efficiency, effective appointment planning, client assignments, and group activities, move clients toward employment with pace and urgency.
• Maintain accountability for monthly individual intake and employed targets.
• Readily participate in training and coaching to support achievement of targets. Use supervisor monitors and feedback as a constructive learning experience.
• Compassionately and effectively administer the Province of Ontario’s Common Assessment Tool and intake clients into the Integrated Employment Services program.
• Through a series of primarily in-person individualized client appointments and group activities, help move the client to employment by following the Integrated Employment Services Guidelines as prepared by WCG as well as WoodGreen’s standard operating procedures.
• Coordinate and/or directly deliver services, at varying levels based on need, as specified in the WCG Integrated Employment Services Guidelines related to the Youth with Higher Support Needs inclusion group: Assessment and career development services, to increase knowledge of employment options, the labour market, and themselves (e.g., Holland Career Codes, Myers-Briggs, etc.).
• Offer a variety of workshops or training activities, using different formats (e.g., one-on-one, group event, virtual, online learning platform, etc.) that help clients get ready for work, stay at work, and plan for a career.
• Access, information, and referral to community support, such as mental health, budgeting, short-term skills training, and Apprenticeship partners and skills in the trades. Access to Service Provider job matching, development, and carving services, including volunteer opportunities and short-term job shadows to gain experience and references. Access to employment-related financial support (for client’s employer).
• Demonstrate excellent customer service and skills in the delivery of client activities, particularly: developing an employment action plan, needs assessment, goal setting, resume and cover letter development, applying for positions, interview prep, online job search, working on personal presentation including positive body language.
• Directly engage with employers on behalf of clients to confirm open positions, understand job needs, advocate for clients, set interviews, etc.
• Help remove temporary barriers to employment by referring to needed services and arranging financial supports.
• Collaborate with social assistance caseworkers to coordinate the appropriate life stabilization services for OW/ODSP clients per WCG guidelines and WoodGreen procedures.
• As needed, sit with and support clients as they use onsite computers for labour market research, resume development, job searching, interview practice, etc. including providing basic digital literacy training, helping to set up email accounts, accessing online training resources, submitting online job applications, accessing life stabilization resources (e.g. banking, Ontario Works, housing help, etc.).
• In an efficient and prompt manner, complete all documentation and data entry per funders’ requirements and WoodGreen standard operating procedures (e.g. client notes, data entry, referrals, updating forms).
• Work collaboratively as a team with Job Developers and Career Success Coaches to ensure effective case management and achieve positive outcomes for each jobseeker.
• Collaborate effectively with the WoodGreen’s appointment booking team, Settlement Counsellors, Financial Empowerment Counsellors, volunteers and students, and other WoodGreen teams and staff for a smooth and positive client journey that best meets the clients’ needs.
• Develop and/or learn to facilitate existing materials and deliver in group activities or workshops, both in person and online, as part of a regular rotation of duties within the team.
• As needed to support site operations, provide customer service support at the front desk, engage in outreach activities and perform other duties.

What You Bring to the Team

• Degree or diploma in Social Work, Social Services Workers or related field.
• Experience and/or training in career counselling (e.g. needs assessment, job search, job development, job retention), particularly for newcomer and other youth populations.
• Experience in leading group workshops or activities.
• Knowledge of labour market trends, especially related to employment of vulnerable populations including youth, newcomers, OW/ODSP recipients, and long-time unemployed population.
• Knowledge of pre-employment support methods and re-training opportunities.

What Will Set You Apart

• Knowledge and/or connections with community resources and supports.
• Highly ethical, compassionate, and purpose-driven with an overarching desire to support client success toward employment, staff empowerment, and system-wide improvement in effective service delivery.
• Energy and enthusiasm to meet new people, listen and learn about their needs and experience, and work to improve their life and the lives of their families.
• Oriented toward coaching and facilitating others to share information and suggest success strategies;
• Comfortable speaking with employers to understand their needs/perspective while advocating for clients.
• A strong sense of personal accountability for achieving individual targets.
• Patience, compassion, and sensitivity to deal with different cultures and different levels of abilities among clients, colleagues, partners, and others in the work environment.
• Understanding of and ability to communicate principles and practice of diversity and anti-racism.
• Excellent organization and time management skills and strong attention to detail.
• Strong computer literacy, including Microsoft Office suite and database application, online learning, online job search, online research, building an online presence (e.g. with LinkedIn), networking and community building online.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.