Employee Experience Coordinator

154 University Ave, Toronto, ON M5H 3Y9, Canada ● 865 Carling Ave, Ottawa, ON K1S 5S8, Canada Req #165

Thursday, February 27, 2025

Status: Full time, indefinite

Salary range: $61,000 to $76,000 per year

Canada’s Drug Agency is a pan-Canadian health organization. We are an independent, not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. Created and funded by Canada’s federal, provincial, and territorial governments, we drive better coordination, alignment, and public value within Canada’s drug and health technology landscape. We provide Canada’s health system leaders with independent evidence and advice so they can make informed drug, health technology, and health system decisions, and we collaborate with national and international partners to enhance our collective impact.

We are proud to be a 2024 National Capital Region Top Employer. This recognition celebrates our dedication to fostering a work environment that nurtures growth, innovation, and inclusion, diversity, equity, and accessibility (IDEA). It reaffirms our ongoing efforts to create an outstanding workplace where our employees thrive and feel valued.

Most of our employees participate in a hybrid workspace arrangement that allows for flexibility and enhanced work-life balance. We believe in the positive impact of in-person collaboration and the importance of team building. Added consideration is given to qualified candidates who live near our offices and can participate in a hybrid arrangement. Those applying must be located in Ontario, except in rare circumstances where the employment position is remote.

Primary Focus

The Employee Experience Coordinator is responsible for managing several elements that contribute to a positive employee experience. This includes overseeing the preboarding and onboarding processes for new hires as well as handling activities related to employee departures. This role is crucial in supporting People and Culture programs throughout the entire employment life cycle, which encompasses employee experience, talent and learning development, and talent acquisition. The coordinator regularly communicates with both employees and management to ensure a meaningful and impactful experience at Canada’s Drug Agency.

What do the daily responsibilities look like?

Employee Experience (60%)

• Deliver an effective experience for all new hires and their people managers by facilitating all preboarding, onboarding, and departure activities in partnership across the organization, ensuring timely communication to all required individuals.
• Respond to and triage inquiries via the People and Culture inbox to the appropriate team members.
• Conduct new hire interviews to identify opportunities for continuous improvement.
• Develop and update content for the People and Culture portion of the intranet, including organizational charts.
• Document employee transactions for payroll and finance administration.
• Prepare a wide variety of employee correspondence as required.
• Represent People and Culture on various internal employee committees, such as the Social and Wellness Committee (SWELL).
• Support various internal employee events.
• Contribute to the preparation of People and Culture data and analytics on a monthly and ad hoc basis.
• Administer elements of the recognition program.

Talent Management Administration (15%)

• Support the coordination, execution, and tracking of talent and learning development programs.
• Track and support the administration of the membership, conferences, and professional development process.

Talent Acquisition Administration (25%)

• Draft, edit, and coordinate copy editing and translation of roles to post job postings across multiple platforms.
• Arrange interviews and manage schedules for candidates and interviewers, ensuring a smooth, organized interview experience.
• Complete reference checks for top-rated candidates.
• Draft offer letters and distribute them for signature.
• Administer and report on completion of pre-employment verifications.

Is this the right role for you?

The Employee Experience Coordinator will likely have:

• A postsecondary education in business, human resources, or a related field.
• 2 to 3 years of previous related Human Resources experience.
• Experience building relationships internally and externally.
• Experience handling confidential matters with tact and diplomacy.
• Proven interpersonal, relationship-building, and communication skills (written and verbal).
• Diligence in follow-through and a meticulous attention to detail.
• The ability to prioritize and multitask in a fast-paced environment with competing deadlines.

What will set you apart?

The following are considered asset qualifications:

• Fluency in French.

What’s in it for you?

At Canada’s Drug Agency, you will find:

• A team-focused, supportive, and inclusive work environment.
• A competitive compensation package, including participation in the Healthcare of Ontario Pension Plan (HOOPP) — 1 of Canada’s largest and most successful defined benefit pension plans.
• A comprehensive benefits package for employees and dependents, including health, dental, life, and travel insurance; a health spending account; and an employee assistance program.
• Paid time off (including a minimum of 4 weeks of vacation leave as well as sick leave and life leave, a December holiday closure, and other leave options).
• Opportunities to work with and learn from highly specialized professionals.
• Personal growth through professional development opportunities, corporate training, and support for continuing education.
• A friendly culture that supports community engagement.
• The opportunity to make a difference for people living in Canada and effect positive change.

To apply for this position, visit the Careers section of our website. Your résumé must clearly identify how your skills and experience relate to the requirements of this role. Applications for this opportunity may be used for future staffing vacancies. We thank you for your interest; however, only those candidates selected for further consideration will be contacted. Please visit our website regularly for new opportunities.

At Canada’s Drug Agency, we actively celebrate, support, and flourish through our differences. Our employees are people with different strengths, experiences, and backgrounds, who share a passion for building the future of health care. We demonstrate a commitment to inclusion, diversity, equity, and accessibility (IDEA) through continuous training, modelling inclusive behaviours, and proactively managing biases. We highly encourage all qualified applicants to apply, including people of all places of origin and religions, people with disabilities, people who are neurodivergent, people who are Black or racialized, Indigenous people, women, and people from the 2SLGBTQ+ community. We also provide accommodations during all phases of the recruitment process. If you require any accommodations during the recruitment process, please let the Talent Acquisition team know when they contact you. We will work with you to meet your needs.

Please note that, as a condition of employment, successful candidates will be required to complete a confidential pre-employment background check, including criminal, employment, and educational verifications.

Candidates must be legally eligible to work in Canada. We regret that we are unable to sponsor employment visas at this time.