Emhware Customer Support Representative (Remote)

Emhware Customer Support Representative (Remote)

Emhware Customer Support Representative | EverCommerce | Canada

Customer Support Representative, EMHware– REMOTE (Canada)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are looking for a Customer Support Representative to focus on our EMHware product. EMHware is a Canadian web-based Agency Management Software for mental health, addictions, and social service agencies across Canada. With hundreds of agencies and thousands of users across the country, we believe in treating agencies that use EMHware as partners in the improvement of mental health, addictions, and social services within their communities.

Responsibilities:

1. Provide Customer support for our platform by being a Subject Matter Expert (SME) on EMHware.
2. Manage customer support requests through our phone, email, and ticket systems.
3. Provide training and support to our end users.
4. Document customer interaction using the EMHware’s customer support ticket application.
5. Participate in application testing and quality assurance.
6. A desire to learn and work as part of a team focused on delivering a software solution that strives to exceed the expectations of its customers.
7. Perform other duties as needed.

Skills and Experience needed for success in this role:

1. Post-Secondary education or demonstrated proficiency in the above.
2. Ability to build consensus and relationships among managers, partners, and employees.
3. Excellent interpersonal, customer support, and communication skills.
4. Ability to work well in high-pressure situations and take the lead if necessary.
5. Comfortable in a fast-paced environment and capable of meeting short-deadline projects daily.
6. Excellent attention to detail and willingness to pitch in to any initiative when necessary.
7. Confidence navigating Microsoft Office Suite and help desk support software.

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role can be based anywhere in Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely.

Benefits & Perks:

1. Flexibility to work where/how you want within your country of employment– in-office, remote, or hybrid.
2. Robust wellness benefits, including an annual wellness stipend.
3. Flexible and generous (FTO) time-off.
4. Employee Stock Purchase Program.
5. Registered Retirement Savings Plan (RRSP) with 4% company match.
6. Continued investment in your professional development through Udemy.

Compensation:

EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $24.00 – $26.00 CAD per hour.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

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