Electric Vehicle Field Service Technician- Vancouver, BC

Field Service Technician

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

A regional Field Service Technician will perform Field Service activities for Orange EV Vehicles in the British Columbia Metro Vancouver region. This individual will be able to diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify possible performance related concerns as well as to study vehicle utilization; accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers; provide technical support for sales and marketing efforts; perform field upgrades or retrofits; facilitate tool and parts warehousing. With assistance from the Service Team, the Service Technician will play a vital role in planning/developing and executing a Service strategy for the region.

Position Responsibilities

• Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair.
• Represent Orange EV in the utmost professional manner.
• Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs.
• Accurately record all service activity in the service record-keeping system.
• Set and prioritize daily repairs and achieve them per Service goals & customer needs.
• Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario.
• Work with the site manager and electrician regarding the logistics of charging infrastructure location, cost, and timing.
• Evaluate conversion vehicle candidates and prepare thorough reports on condition.
• Support Customer Technicians and Third-Party Service Providers with Ancillary Repairs.
• Deliver Operator orientations and Maintenance training in addition to sales and business development support.
• Travel as required (eg. Daily travel with Service van, Travel for initial training).
• Ensure Service Team goals and customer needs are met.

Position Qualifications

• Interprovincial Redseal Journeyperson Truck Transport Technician or Heavy Equipment Technician (Redseal) or Interprovincial Redseal Journeyperson Automotive Certification.
• Minimum 5 years' experience as an On-highway truck, Heavy Duty, or Automotive technician.
• Hydraulic, power, and air brakes servicing.
• Frames, steering, and suspension diagnostics.
• Heating, ventilation, and air conditioning repair.
• Heavy Duty or Automotive Repair and/or component rebuilding experience would be considered an asset.
• EV Vehicle, Battery, and charging experience would be considered an asset.
• Dedication to safety and an active safety culture engagement.
• Ability to travel as required.
• Clean drivers record.
• Intermediate to advanced level experience with MS Office Suite, including Excel, Word, and TEAMS.
• Knowledge of principles and processes for providing superior customer service.
• Analytical approach to troubleshooting & problem-solving.
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedule.
• Ability to set and prioritize goals and achieve them per a schedule.
• Ability to execute and follow through on instructions given by supervisor.
• Strong interpersonal and communications skills, both written and verbal.

OEV Canada, Inc. is an Equal Opportunity employer and seeks diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.