Facilitator

The main goal of this position is to facilitate classroom learning, team meetings, and online sessions through a variety of delivery methods. This is an entry-level position that requires 1 year of training experience and up to 3 years of experience in the functional area or business unit.

Responsibilities:

1. Facilitate learning to develop participants' skill sets, including classroom instruction, team meetings, and online learning debriefs.
2. Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior, and documenting performance, both strengths and development needs.
3. Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations, and attendance).
4. Perform all LMS prerequisite requirements and post-training duties including evaluation.
5. Follow facilitator guide to lead learners through appropriate activities, discussions, and debriefs.
6. With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change.
7. Pursue development opportunities focused on facilitation, learner engagement, and classroom management excellence.
8. Shadow training end-users to gain a deeper understanding of how training translates in the business.
9. Coach learners on specific skills within a role, process, or system.
10. Perform other duties as requested.

Required Skills/Abilities and Knowledge:

1. Ability to read, write, speak, and understand English.
2. Critical thinking and analytical skills.
3. Ability to prioritize and organize effectively.
4. Ability to communicate orally and in writing in a clear and straightforward manner.
5. Ability to communicate with all levels of management and company personnel.
6. Ability to deal with the public in a professional manner.
7. Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
8. Familiarity with different learning approaches.
9. Comfortable presenting/training groups of individuals online and in person.

Required Education: Associate’s degree or equivalent combination of training and/or work experience.

Required Related Work Experience and Number of Years: Training delivery experience in a formal or informal setting - 1 year; Experience or equivalent in the functional area and/or business unit - 3 years.

Preferred Skills/Abilities and Knowledge:

Preferred Education:

Preferred Related Work Experience and Number of Years:

WORKING CONDITIONS: Office environment.

Company Overview:

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise, and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Who You Are Matters Here: We’re committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets.