Scheduler

MetricAid
North Bay
CAD 30,000 - 60,000
Job description

New Graduates Encouraged to Apply!

MetricAid is a small business in North Bay, ON. We are agile, customer-centric, challenging, and our goal is to support an environment where medicine, wellness, and caring come first.

Our work environment includes:

  • Modern office setting
  • Growth opportunities
  • Casual work attire
  • Lively atmosphere
  • Safe work environment

We are hiring a scheduler. A scheduler collects data - like schedule rules, and the personal preferences and availability of the users, and then builds schedules for their clients - most of whom are emergency departments in Canada (though we are growing internationally!). Essentially, we play a bit of human sudoku to try and build amazing schedules for our clients using a custom software built in-house.

As a scheduler, you will be covering some evening shifts and weekend on calls (answering a support phone). These are split up amongst the team, and usually works out to be 1 evening a week, and a weekend every 1.5 months.

Make sure to include a cover letter to tell us a bit about yourself, and why you think you’d be an asset to our team! Only applicants with cover letters will be considered - please use the word ameliorate in your cover letter to show us you took the time to read the posting.

Responsibilities:

  • Interfacing with clients - calls, emails and video conferences included!
  • Building schedules based on client rules, user preferences, and system data
  • General admin/ office duties
  • General client and team support
  • Weekend and evening shifts required
  • Answering client support tickets/calls

Skill Set:

  • Ability to adhere to timelines and meet set deadlines
  • Attention to detail
  • Ability to prioritize
  • Critical thinking
  • Ability to stay cool under pressure
  • Enjoy working with clients and colleagues
  • Great communication skills
  • Conflict resolution skills
  • Strong computer knowledge

Qualifications:

Mandatory - Education: Completion of Postsecondary (University or College)

The following job experience would be an asset: Medical Administration, Scheduling, Client Services, Customer Management, General Administration

Culture:

MetricAid is unlike anywhere you will ever work. Everyone who works here is dedicated and passionate about the work we do, and that is in large part due to the culture we have built. We are a team that works together and supports each other.

If you’re interested in learning more about our company culture, check out our careers page - we even have a video on what it’s like to work here - https://www.metricaid.com/careers

Hiring Process:

We take our time in the hiring process - our goal is to get to know you, and for you to get to know us. This means we generally have 3 touch points:

  • Phone Interview
  • In Person Interview
  • Skills Test (related to the position)

Benefits

  • Flexible time off
  • Health benefits after six months of employment
  • Being a part of an AMAZING Team

Job Types: Full-time, Permanent

Pay: $40,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • On-site parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Work Location: In person

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