Manager Desktop Services

ROSS; Canada; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player in investment management is seeking a dynamic Manager of Desktop Services. In this pivotal role, you will lead a dedicated team, ensuring top-notch support for all PC infrastructure while mentoring your staff to foster continuous learning. You'll be at the forefront of implementing process improvements and leveraging new technologies to enhance service delivery. With a commitment to employee growth and a robust benefits program, this role offers a unique opportunity to shape the desktop support landscape in a challenging and rewarding environment. If you're passionate about technology and leadership, this position is perfect for you.

Benefits

Tuition Reimbursements

Generous RRSP Program

Corporate Gym

Comprehensive Benefits Program

Qualifications

• 5+ years of IT experience with 3 years in people management.
• Computer Science or MIS diploma required.

Responsibilities

• Manage a team of 12 in Desktop Support, ensuring high-quality service.
• Mentor team members and drive process improvements.

Skills

IT Experience

People Management

Microsoft Desktop Operating Systems

LAN/WAN Routing Principles

Customer Service Support

Education

Computer Science Diploma

MIS Diploma

Tools

Microsoft Office Suite

Cisco Equipment

Job description

Our client is one of Canada’s largest investment management companies who offer a challenging, technologically advanced work environment that will expand your skill set and provide you with real opportunities for career advancement. You'll also enjoy one of the best benefit programs in the industry, tuition reimbursements, a generous RRSP program, a corporate gym and more.

Our client is looking for a Manager of Desktop Services.

You will…

1. Manage the Desktop Support group which consists of 12 team members and 2 Production Operators
2. Mentor team members, to develop and instill a continuous learning path
3. Provide process improvement and an awareness of new available technology
4. Ensure a stable and reliable environment for all PC computing infrastructure
5. Ensure the team provides the highest level of 1^st and 2^nd customer service support to all company employees
6. Recommend enhancements/changes to existing policy and/or procedures to deliver quality support more efficiently
7. Investigate all problematic support issues
8. Liaise with the Team Leader, NCS and Manager, Network & Telecom to provide opportunities for cross-training and mentoring

Will be required to:

1. Work during weekends, holidays and after hours if necessary
2. Carry a pager and respond 7 x 24 as backup to primary support staff
3. Travel occasionally

To be considered, you have:

1. Minimum 5 years of IT experience
2. 3 years of people management experience
3. A computer science diploma, MIS diploma, or equivalent
4. Experience with Microsoft desktop operating systems and office suites
5. A working knowledge of Win NT Domain and Win2K AD concepts
6. Understanding of all Microsoft Desktop operating systems: NT, 2000, and XP
7. Comprehension of associated peripherals: printers, faxes, scanners, card readers
8. Working knowledge of LAN/WAN routing principles and Cisco equipment
9. Previous experience in supporting the unique needs of branch offices and tele-worker desktop infrastructure needs.