Job Description
Job Title: Emergency Operations Administrator
Band: Band 3
Department: Service Delivery
Directorate: Operations
Accountable to: Local Area/Operations Manager
Location: The post holder may be required to work at any establishment at any time throughout the duration of their contract, normally within the location of EEAST, or as set out under the terms of their contract.
Job Summary:
The post holder will support the area Local Operational Management Team with any administrative duties required on a day-to-day basis to run the Emergency Operational Ambulance Services within a given area or sector. They will proactively assist Operational Managers in any administrative functions that could release them further operational management time. They will provide close support to the Local Operations Managers (LOMs) and the Local Area Manager at a station in the execution of any required administrative work.
Responsibilities:
Key Working Relationships:
Operational Responsibility:
Delivers an effective and competent level of clerical support and consistently delivers a ‘client-focused’ service which promotes good customer service and effective working relationships.
Financial and Physical Resources Responsibility:
Human Resources Responsibility:
Information Management Responsibility:
Planning and Organisation Responsibility:
Policy and Service Development Responsibility:
Research and Development Responsibility:
Freedom to Act:
Manages own workload, required to act independently. Works within defined policies and procedures.
Analytical and Judgmental Responsibility:
Makes judgements involving facts and situations, some requiring analysis. Prioritises work, resolving conflicting work and time pressures.
Communication Responsibility:
Provides and receives routine information, overcoming barriers to understanding, as needed. Exchanges information with internal staff, service users, and external organisations, some of which may be complicated.
Physical Effort:
Combination of sitting, standing, walking.
Mental Effort:
Frequent concentration, work pattern unpredictable.
Emotional Effort:
Frequent distressing or emotional circumstances, including minuting or taking notes in staff meetings, where some content could be upsetting and/or distressing.
Working Conditions:
Use VDU equipment more or less continuously.
Patient and Client Care:
Assist patients/clients during incidental contact. Contact with patients is incidental.
Safeguarding Children, Young People and Vulnerable Adults:
Safeguarding children and vulnerable adults is everyone’s responsibility. Whatever your role the welfare of children and vulnerable adults should be your concern. It is your duty to report any concerns through your Line Manager/designated Safeguarding Lead. All EEAST staff are required to undertake safeguarding awareness training and to undertake additional training in relation to safeguarding relevant to their role.