Spirits Manager

About Us:
At Wine and Beyond, we believe in offering more than just products; we create experiences. As Alberta's largest liquor retailer, our stores are designed to spark curiosity, invite exploration, and cater to every palate. We’re looking for a passionate, customer-focused individual to take on the role of Spirits Manager at our Sage Hill location in Calgary. If you’re ready to inspire, lead, and make a meaningful impact on our customer’s journey, this could be the perfect fit for you.

About the Role:
As Spirits Manager, you’ll partner with our General Manager to drive the success of a multi-million-dollar business. This role is all about creating an engaging store atmosphere where customers feel welcome, team members thrive, and sales goals are consistently met. You’ll lead a team that’s motivated to deliver exceptional service, cultivate a deep knowledge of our extensive spirits collection, and celebrate customer satisfaction.

Key Responsibilities:

Leadership & People Development

• Create an inspiring culture that makes Wine and Beyond an inviting place to work and shop.
• Serve as a role model, coaching, mentoring, and building confidence within your team.
• Set daily and long-term priorities with the General Manager, guiding the team to success and recognizing achievements along the way.
• Participate in recruitment and succession planning, ensuring a seamless onboarding experience for new team members.
• Keep the team up-to-date with required training, and foster a commitment to operational excellence.

Customer Experience & Sales Growth

• Lead by example in providing extraordinary customer service. Engage customers, recommend products, and encourage your team to create memorable shopping experiences.
• Motivate the team to boost sales by recommending our preferred labels and exclusive brands.
• Plan and host in-store tastings and events, showcasing our unique selection and creating an immersive customer experience.
• Respond proactively to customer feedback, using it to continually refine our approach to service.

Operational Excellence & Financial Accountability

• Oversee inventory levels, product assortment, and merchandising standards to ensure a seamless shopping experience.
• Track daily, weekly, and monthly sales metrics with the team. Celebrate successes and develop action plans to improve when needed.
• Collaborate on large-scale merchandising strategies, helping to manage everything from visual displays to promotional rollouts.

Regulatory Compliance

• Ensure our store complies with all OHS, LP, and ProServe/Serving It Right standards, staying informed on all regulatory requirements.
• Maintain up-to-date certification for all regulatory training to safeguard our store and team.

Qualifications:

• Experience: At least 2 years in a retail environment with a strong preference for supervisory or management experience.
• Education: High School Diploma or equivalent. ProServe/Serving It Right Certification and WSET Level 2 (or other spirits-related training) are assets.
• Skills: Leadership, teamwork, problem-solving, organization, attention to detail, and an exemplary work ethic.
• Customer Service: An instinct for providing exceptional customer experiences, complemented by strong communication skills.
• Sales & Product Knowledge: A knack for sales and an enthusiasm for expanding personal and team knowledge about our spirits.

Why Work with Us?
At Wine & Beyond we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling, please apply below!

ADDITIONAL REASONS TO JOIN OUR TEAM!

• Competitive salary and benefits.
• Flexible hours.
• Employee Discount.
• Free Uniforms.
• Contests and prizes.
• Product Knowledge training.
• With hundreds of locations throughout Alberta & British Columbia, there is a convenient location near you.

If you're excited about spirits, have a sales-driven mindset, and are ready to make an impact, we'd love to hear from you. Apply today and help shape unforgettable customer experiences with Wine and Beyond!

Job Type: Full-time

Work Location: In person